WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
Read more about this company
Fleet Managed Maintenance Contact Centre Team Leader
The Fleet Managed Maintenance Contact Centre Team Leader supervises a team to resolve queries and complete administration duties The incumbent ensures the team reaches target by monitoring individual performance on a constant basis and coaches the team to give constant real-time support in terms of query resolution The incumbent must be knowledgeable on all aspects of the Fleet products, processes and systems and be able to work effectively with clients and merchants An important function of the role is to support the Fleet Maintenance Manager
Manages and reports on cost usage that reflects delivery of planned work within agreed parameters
Promotes diversity within the team
Manages productivity standards, the abandoned call rate, overall call quality and service level of the team
Provides an advisory service and consults with business in order to recommend controls and processes to ensure legislative compliance
Promotes teamwork amongst peers and team members
Participates in planned activities that are appropriate for own and staff development
Manages people performance in the area of responsibility
Manages the business processes for area of responsibility
Ensures continuous process improvement to enable effective operational processes
Ensures an efficient level of administration and query resolution
Gmail
Yahoomail