Food and Beverage Team Leader (Cape Town) at Sun International

Job Purpose

• The Food & Beverage Team Leader is responsible for overseeing the daily operations of food and beverage service within a designated outlet or conference centre.
• This role focuses on maintaining high service standards, enhancing the customer experience, and managing equipment and stock in accordance with company policies. 

Key Performance Areas

• Supervise the daily operations of the outlet or conference centre, ensuring smooth service delivery, proper setup, functional equipment, and adherence to hygiene, health, and safety standards
• Ensure effective staff scheduling, duty allocation, shift briefings, and accurate reporting to maintain optimal service coverage
• Conduct regular floor checks and maintenance walkabouts to ensure readiness and issue resolution in collaboration with maintenance teams
• Maintain a strong presence during service to support staff and engage with guests, ensuring exceptional service and prompt handling of requests, VIP needs, and complaints
• Liaise with clients for conferencing and events, attend pre-conference meetings, recommend solutions (e.g. setup, décor, equipment), and ensure seamless execution aligned with client expectations
• Conduct quality assurance checks and participate in post-event reviews to drive continuous improvement
• Manage stock, operating equipment, and storage in line with SOPs, including accurate 10- and 20-day stock takes and variance investigation
• Oversee end-of-shift cash-ups and ensure adherence to financial controls and budget authorisations
• Monitor and evaluate food and beverage offerings, pricing, and promotional activities, making recommendations to enhance guest satisfaction and align with industry trends
• Support the implementation of seasonal or promotional calendars to drive engagement and revenue
• Supervise staff performance, conduct performance reviews, manage attendance, and ensure adherence to company policies and grooming standards
• Identify training needs and provide coaching, on-the-job training, and development opportunities to build a capable, motivated team
• Drive staff communication, motivation, onboarding, and succession planning to foster a high-performance culture

Requirements

Education

• Grade 12 or equivalent
• Certificate in Food & Beverage

Experience

• 5 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Skills and Knowledge

• Collecting Information
• Team Co-operation
• Verbally Informing
• Supervising
• Dealing with Customers
• Appraising & developing
• Problem-Solving