The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
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Food and Beverage Training Facilitator (Fixed Term Contract) (Sun City)
The Food and Beverage Training Facilitator is responsible for planning, preparing, delivering and reporting on training sessions to newly recruited Casual Employees assigned to a specific short-term project.
The primary focus of this role is to ensure that these employees are equipped with the essential skills and competencies required to provide exceptional customer service in line with Sun International standards
Requirements
Key Outputs
Deliver comprehensive training on Food & Beverage Service fundamentals, including guest reception, seating protocols, order-taking procedures, and kitchen coordination.
Facilitate engaging classroom discussions while educating participants on the use of basic service equipment and standard service styles.
Conduct training sessions in a fun, interactive, and conversational manner to enhance learning engagement.
Instruct on best practices for hygiene and health in line with industry standards.
Facilitate soft skills development, including grooming, professional appearance, and both verbal and non-verbal communication.
Uphold high standards of teaching and learning to ensure professional practice and training quality.
Emphasize the critical role of exceptional customer service and care in all areas of hospitality.
Share industry best practices across various topics to enhance participants knowledge, broaden their skill sets, and support well-rounded professional development.
Prepare and provide training reports on the training interventions.
Minimum Experience:
3-5 years of experience as a Trainer within a Hospitality environment
Proven track record in facilitating soft skills, process, and product training
Experience in new hire (onboarding) training and upskilling interventions
Qualifications:
Degree or Diploma in Hospitality field
Formal qualification in Training is an added advantage
Matric / Grade 12 (essential)
Computer literacy: Proficient in MS Office (PowerPoint, Word, Excel, Outlook)
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