Food & Beverage Director at Mama Shelter

Job Description

THE MISSION

• You are the heartbeat of Mama’s dining and drinking experiences  — the creative force behind every restaurant, bar, and social moment.
• As our Director of Food & Beverage, you don’t just run outlets—you create energy, atmosphere, and unforgettable experiences that keep guests coming back for more 
• You lead from the floor, not the office, turning every service into a show and every team member into a performer 

Here’s what you’ll be responsible for:

F&B Visionary 

• Define and deliver a bold, creative, and commercially strong F&B strategy aligned with Mama’s lifestyle concept
• Bring innovation to menus, concepts, events, and activations

Experience Curator 

• Create vibrant dining and bar experiences that reflect the energy of Cape Town and Mama’s brand personality
• Ensure every guest experience is memorable, social, and shareable

Operations Leader 

• Oversee all F&B outlets including restaurants, bars, events, and in-room dining
• Ensure smooth daily operations, high service standards, and consistency across all venues

Commercial Driver 

• Maximize revenue, profitability, and cost control across all F&B operations
• Monitor performance, budgets, and KPIs while driving sustainable growth

Team Inspirer 

• Lead, coach, and develop large, diverse F&B teams
• Build a high-energy, motivated culture focused on service excellence and personality

Collaboration Champion 

• Work closely with Culinary, Rooms, Sales, and Marketing teams to create integrated guest experiences
• Align F&B activations with hotel events and brand storytelling

Quality & Standards Guardian 

• Maintain Mama’s signature standards across service, product, presentation, and ambiance
• Ensure consistency while keeping creativity alive

Event & Activation Leader 

• Drive events, pop-ups, themed nights, and activations that position Mama as a social hotspot
• Make every moment visible, exciting, and profitable

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong senior Food & Beverage leadership experience in hospitality 
• You come from lifestyle, luxury, or high-volume experiential brands 
• You are a natural leader who inspires, motivates, and develops large teams 
• You are commercially sharp with strong understanding of revenue, cost control, and profitability 
• You thrive in fast-paced, high-energy environments 
• You are highly operational and love being present on the floor 
• You have strong communication and stakeholder management skills 
• You are creative, innovative, and passionate about guest experience 
• You can manage multiple outlets, concepts, and activations with ease 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Multi-outlet or lifestyle brand experience? Even better 
• You know how to turn F&B into a destination, not just a department 
• You bring bold ideas, energy, and Mama personality every day