Fresh Jobs at Mama Shelter

• As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction 
• You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive 

Here’s what you’ll be responsible for:

Reservation Rockstar 

• Handle all incoming reservation requests via phone, email, and online channels
• Ensure accurate, efficient, and friendly booking processes at all times

Sales & Conversion Driver 

• Maximize room revenue through upselling, cross-selling, and smart selling techniques
• Convert enquiries into confirmed bookings with personality and confidence

Guest Experience Creator 

• Provide warm, engaging, and personalized communication at every touchpoint
• Set the tone for the guest journey from first contact

System & Accuracy Champion 

• Maintain accurate records in PMS and reservation systems
• Ensure all bookings, rates, and details are correct and up to date

Collaboration Partner 

• Work closely with Front Office, Revenue, and Sales teams to ensure smooth operations
• Communicate guest preferences and special requests effectively

Problem Solver Extraordinaire 

• Handle booking changes, cancellations, and special requests with ease and professionalism

Brand Voice Ambassador 

• Represent Mama’s tone in every interaction—warm, playful, and human 

Qualifications

MADE FOR YOU… ONLY IF

• You have experience in reservations, front office, or hospitality sales 
• You are confident communicating with guests via phone and email 
• You are detail-oriented and accurate in handling systems and bookings 
• You are sales-driven and motivated to achieve targets 
• You thrive in fast-paced environments 
• You are organized, reliable, and solution-focused 
• You have strong communication skills and a warm, engaging personality 
• You enjoy turning enquiries into memorable guest experiences 

YOUR LITTLE EXTRAS 

• Experience with PMS or reservation systems? Big plus 
• Hospitality or lifestyle brand experience? Even better 
• You love storytelling and creating excitement through communication 
• You bring Mama energy—friendly, playful, and full of personality 

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Job Description

 THE MISSION

• You are Mama’s digital storyteller  — the creative force behind our online presence, shaping how the world sees, feels, and engages with the brand 
• As our Digital Marketing Executive, you bring Mama to life across social media, digital platforms, and online campaigns. You turn content into conversation, engagement into excitement, and visibility into bookings 
• You don’t just post—you create buzz, energy, and desire

Here’s what you’ll be responsible for:

Digital Storyteller 

• Manage and execute daily digital and social media content across all platforms
• Ensure Mama’s tone of voice is consistent, bold, and engaging

Content Creator 

• Plan, create, and curate visual and written content that reflects the brand vibe
• Work closely with operations, F&B, and events teams to capture real experiences

Social Media Manager 

• Grow engagement across Instagram, TikTok, Facebook, and other platforms
• Stay ahead of trends and turn them into Mama moments

Campaign Supporter 

• Assist in planning and executing digital marketing campaigns and brand activations
• Support seasonal promotions and hotel events

Community Engager 

• Respond to comments, messages, and online community interactions in Mama tone
• Build a strong, engaged digital audience

Performance Tracker 

• Monitor digital performance metrics and provide insights for improvement
• Track engagement, reach, and conversion from digital activity

Collaboration Champion 

• Work closely with Sales, Revenue, and PR teams to align messaging and campaigns

Qualifications

MADE FOR YOU… ONLY IF

• You have experience in digital marketing, social media, or content creation 
• You are passionate about storytelling and brand building 
• You understand social media trends before they peak 
• You are creative, curious, and full of ideas 
• You are comfortable working in fast-paced environments 
• You have strong writing and communication skills 
• You are organised and able to manage multiple projects at once 
• You are confident using social media tools and analytics platforms 
• You bring energy, personality, and a creative edge to everything you do 

YOUR LITTLE EXTRAS 

• Photography, video, or editing skills? Big plus 
• Hospitality or lifestyle brand experience? Even better 
• You know how to turn content into conversation—and conversation into bookings 
• You bring Mama energy: bold, playful, and always on trend 

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Job Description

THE MISSION

• You are the support behind the sales magic  — the organiser, connector, and detail master who keeps the commercial engine running smoothly 
• As our Sales Coordinator, you play a key role in supporting the sales team, managing administration, preparing proposals, and ensuring every opportunity is followed up with speed, accuracy, and style 
• You don’t just support sales—you help convert opportunities into experiences 

Here’s what you’ll be responsible for:

Sales Support Specialist 

• Provide day-to-day administrative support to the Sales team
• Assist with enquiries, proposals, contracts, and client communication

Proposal & Admin Champion 

• Prepare quotations, contracts, and sales documents accurately and efficiently
• Ensure all documentation is aligned with brand and pricing guidelines

Pipeline Supporter 

• Help maintain an organised and up-to-date sales pipeline
• Track leads, follow-ups, and conversions

Client Communication Hub 

• Handle incoming sales enquiries with professionalism and warmth
• Ensure timely responses and smooth communication flow

Coordination Expert 

• Liaise with Revenue, Reservations, and Operations to support seamless execution of business
• Ensure all details are communicated clearly across departments

Data & System Controller 

• Maintain accurate records in CRM and sales systems
• Support reporting and basic performance tracking

Detail Guardian 

• Ensure accuracy in all sales documentation, pricing, and client information

Qualifications

MADE FOR YOU… ONLY IF

• You have experience in sales support, hospitality, or administrative coordination 
• You are highly organised and love working with structure and detail 
• You are confident communicating with internal teams and clients 
• You are proactive, reliable, and eager to learn 
• You thrive in fast-paced environments 
• You are comfortable using systems, spreadsheets, and CRM tools 
• You have strong time management and multitasking skills 
• You bring a positive attitude and team spirit every day 

YOUR LITTLE EXTRAS 

• Hospitality or hotel experience? Big plus 
• Sales or revenue support exposure? Even better 
• You enjoy being the person who keeps everything running smoothly 
• You bring Mama energy—helpful, upbeat, and full of personality 

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Job Description

 THE MISSION

• You are the closer with personality  — the one who turns conversations into contracts and opportunities into revenue 
• As our Senior Sales Manager, you are at the heart of Mama’s commercial engine, driving business across corporate, leisure, and group segments 
• You don’t just sell rooms—you sell energy, experiences, and the Mama vibe 

Here’s what you’ll be responsible for:

Revenue Driver 

• Actively generate new business and grow existing accounts to drive top-line revenue

Account Manager 

• Build and maintain strong relationships with corporate clients, travel partners, and key accounts

Pipeline Builder 

• Manage a healthy and active sales pipeline through proactive prospecting and follow-ups

Conversion Specialist 

• Turn enquiries into confirmed business with confidence, speed, and personality

Brand Ambassador 

• Represent Mama at client meetings, networking events, and industry functions

Negotiation Expert 

• Prepare proposals, negotiate contracts, and secure profitable agreements

Collaboration Partner 

• Work closely with Revenue, Marketing, and Operations to align business strategies

Market Hunter 

• Identify new opportunities across corporate, leisure, and group segments

Performance Tracker

• Monitor KPIs, sales targets, and market trends to continuously improve results

Qualifications

MADE FOR YOU… ONLY IF

• You have solid experience in hotel sales or hospitality business development 
• You are confident building relationships and closing business 
• You are proactive, driven, and commercially minded 
• You thrive in fast-paced, target-driven environments 
• You are highly organized and manage priorities with ease 
• You are confident presenting and engaging with clients 
• You collaborate well across teams and functions 
• You stay resilient under pressure and are motivated by results 
• You are curious, energetic, and always chasing the next opportunity 

YOUR LITTLE EXTRAS 

• Pre-opening or lifestyle hospitality experience? Big plus 
• Experience with corporate, leisure, or MICE segments 
• You know how to mix commercial focus with Mama personality 
• You enjoy networking as much as closing deals 
   

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Job Description

THE MISSION

• You are the face of Mama from the very first “hello” to the last “see you soon” 
• As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions
• You run the show at the heart of the hotel—where energy, service, and personality meet.
• You ensure every guest feels at home (but better ), while leading your team with passion, energy, and Mama spirit 

Here’s what you’ll be responsible for:

Guest Experience Rockstar

• Deliver bold, warm, and unforgettable guest experiences from arrival to departure
• Handle VIPs, special requests, and guest feedback with care and personality

Front Office Leader 

• Lead, coach, and inspire the Front Office team—reception, concierge, and guest relations
• Create a positive, energetic, and collaborative team environment

Operations Maestro 

• Oversee daily Front Office operations—check-ins, check-outs, room allocations, and cash control
• Ensure smooth coordination with Housekeeping, Reservations, and other departments

Service Standards Guardian 

• Maintain Mama’s service standards at all times—playful, professional, and personal
• Ensure procedures are followed while keeping the human touch alive

Revenue & Upselling Driver 

• Maximize room revenue through upselling, room optimization, and effective inventory management

Problem Solver Extraordinaire 

• Handle guest concerns quickly and effectively, turning challenges into memorable moments

Collaboration Champion 

• Work closely with all departments to ensure seamless guest journeys across the hotel

Performance Tracker 

• Monitor KPIs—guest satisfaction, reviews, upselling, and team performance—and take action where needed

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong Front Office experience in hospitality, ideally in lifestyle or luxury hotels 
• You are a natural leader who inspires, motivates, and develops teams 
• You are guest-focused and passionate about creating memorable experiences 
• You thrive in fast-paced, high-energy environments 
• You are organized, solution-oriented, and hands-on 
• You have strong communication skills and a confident presence 
• You’re comfortable with PMS systems and operational reporting 
• You bring personality, energy, and a sense of fun to everything you do 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Multi-lingual? Even better 
• You know your city and love sharing it with guests 
• You bring Mama energy—bold, playful, and authentic 
   

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Job Description

THE MISSION

• You are the guardian of Mama’s comfort  — the one who ensures every space feels spotless, stylish, and full of good energy.
• As our Executive Housekeeper, you lead with precision and passion, creating an environment where cleanliness meets character. Behind every perfect room is your eye for detail and your team’s dedication 
• You don’t just manage housekeeping—you create a feeling of “home, but better.”

Here’s what you’ll be responsible for:

Cleanliness Champion 

• Ensure the highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas
• Maintain Mama’s signature look and feel in every detail

Team Leader & Culture Builder 

• Lead, train, and inspire the housekeeping team to deliver consistent excellence
• Create a positive, motivated, and engaged team environment

Operations Expert 

• Oversee daily housekeeping operations, including room assignments, inspections, and scheduling
• Ensure efficient workflows and seamless coordination with Front Office and Maintenance

Quality & Standards Guardian 

• Conduct regular inspections to maintain brand standards and guest expectations
• Implement and monitor SOPs while keeping the Mama personality alive

Inventory & Cost Controller 

• Manage linen, uniforms, and cleaning supplies efficiently
• Control costs while maintaining quality and operational effectiveness

Guest Experience Enhancer 

• Ensure guest requests are handled promptly and with care
• Support in resolving guest concerns and maintaining high satisfaction scores

Collaboration Champion 

• Work closely with all departments to ensure smooth operations and guest satisfaction

Health & Safety Guardian 

• Ensure compliance with hygiene, safety, and sanitation standards at all times

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong Housekeeping experience in hospitality, ideally within lifestyle or luxury hotels 
• You are a natural leader who inspires, motivates, and develops teams 
• You have a sharp eye for detail and a passion for maintaining exceptional standards 
• You are guest-focused and committed to creating comfortable, memorable stays 
• You thrive in fast-paced, high-energy environments 
• You are organized, hands-on, and solution-oriented 
• You have strong communication skills and a confident, approachable presence 
• You are experienced in managing inventory, budgets, and operational controls 
• You bring structure, consistency, and a sense of pride to everything you do 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with lifestyle or design-led brands 
• You take pride in creating beautiful, welcoming spaces 
• You bring Mama energy—bold, playful, and authentic 
   

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Job Description

THE MISSION

• You are the heartbeat of Mama’s dining and drinking experiences  — the creative force behind every restaurant, bar, and social moment.
• As our Director of Food & Beverage, you don’t just run outlets—you create energy, atmosphere, and unforgettable experiences that keep guests coming back for more 
• You lead from the floor, not the office, turning every service into a show and every team member into a performer 

Here’s what you’ll be responsible for:

F&B Visionary 

• Define and deliver a bold, creative, and commercially strong F&B strategy aligned with Mama’s lifestyle concept
• Bring innovation to menus, concepts, events, and activations

Experience Curator 

• Create vibrant dining and bar experiences that reflect the energy of Cape Town and Mama’s brand personality
• Ensure every guest experience is memorable, social, and shareable

Operations Leader 

• Oversee all F&B outlets including restaurants, bars, events, and in-room dining
• Ensure smooth daily operations, high service standards, and consistency across all venues

Commercial Driver 

• Maximize revenue, profitability, and cost control across all F&B operations
• Monitor performance, budgets, and KPIs while driving sustainable growth

Team Inspirer 

• Lead, coach, and develop large, diverse F&B teams
• Build a high-energy, motivated culture focused on service excellence and personality

Collaboration Champion 

• Work closely with Culinary, Rooms, Sales, and Marketing teams to create integrated guest experiences
• Align F&B activations with hotel events and brand storytelling

Quality & Standards Guardian 

• Maintain Mama’s signature standards across service, product, presentation, and ambiance
• Ensure consistency while keeping creativity alive

Event & Activation Leader 

• Drive events, pop-ups, themed nights, and activations that position Mama as a social hotspot
• Make every moment visible, exciting, and profitable

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong senior Food & Beverage leadership experience in hospitality 
• You come from lifestyle, luxury, or high-volume experiential brands 
• You are a natural leader who inspires, motivates, and develops large teams 
• You are commercially sharp with strong understanding of revenue, cost control, and profitability 
• You thrive in fast-paced, high-energy environments 
• You are highly operational and love being present on the floor 
• You have strong communication and stakeholder management skills 
• You are creative, innovative, and passionate about guest experience 
• You can manage multiple outlets, concepts, and activations with ease 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Multi-outlet or lifestyle brand experience? Even better 
• You know how to turn F&B into a destination, not just a department 
• You bring bold ideas, energy, and Mama personality every day 

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Job Description

THE MISSION 

• You are the wizard behind Mama’s digital universe mixing technology, connectivity, and innovation so everything runs smoothly behind the scenes while the good vibes stay front and center. 
• As our IT Manager, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi  to secure systems  and seamless integrations , you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences. 

Here’s what you’ll be responsible for:

Digital Guardian 

• Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.

Systems & Network Master 

• Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.

Cybersecurity Protector 

• Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.

Tech Support Hero 

• Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.

Innovation Driver 

• Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.

Systems Integrator 

• Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.

Project & Implementation Leader 

• Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.

Compliance Champion 

• Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

Vendor Relationship Manager 

• Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.

Compliance Champion 

• Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

Team Enabler 

• Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.

Qualifications

MADE FOR YOU… ONLY IF 

• You have 5+ years of IT leadership experience in hospitality 
• You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations 
• You’re calm under pressure and love solving puzzles 
• You combine technical expertise with strong people skills
• You explain tech without jargon — making the complex feel easy 
• You’re proactive, organized, and always one step ahead 
• You care deeply about cybersecurity and data protection 
• You thrive in fast-paced, lifestyle hospitality environments 
• You’re hands-on — equally comfortable strategizing or fixing a printer if needed
• You lead with positivity, collaboration, and solution-focused energy 

YOUR LITTLE EXTRAS 

• Pre-opening hotel experience 
• Experience with Opera, Sun Systems, or similar hospitality platforms
• Knowledge of cloud systems, networking, and cybersecurity best practices 
• Multi-property or international exposure 
• A personality that blends tech precision with Mama’s fun, bold spirit