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  • Posted: Apr 23, 2026
    Deadline: Not specified
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  • Mama Shelter is bringing its vibrant, affordable, and "irreverent" lifestyle hospitality brand to South Africa for the first time with Mama Shelter Cape Town, scheduled for the City Park building on Bree Street. Developed with Kasada, it will feature 127 hotel rooms, 68 branded residences, restaurants, and "Mama Play" spaces.
    Read more about this company

     

    Executive Housekeeper

    Job Description

    THE MISSION

    • You are the guardian of Mama’s comfort  — the one who ensures every space feels spotless, stylish, and full of good energy.
    • As our Executive Housekeeper, you lead with precision and passion, creating an environment where cleanliness meets character. Behind every perfect room is your eye for detail and your team’s dedication 
    • You don’t just manage housekeeping—you create a feeling of “home, but better.”

    Here’s what you’ll be responsible for:

    Cleanliness Champion 

    • Ensure the highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas
    • Maintain Mama’s signature look and feel in every detail

    Team Leader & Culture Builder 

    • Lead, train, and inspire the housekeeping team to deliver consistent excellence
    • Create a positive, motivated, and engaged team environment

    Operations Expert 

    • Oversee daily housekeeping operations, including room assignments, inspections, and scheduling
    • Ensure efficient workflows and seamless coordination with Front Office and Maintenance

    Quality & Standards Guardian 

    • Conduct regular inspections to maintain brand standards and guest expectations
    • Implement and monitor SOPs while keeping the Mama personality alive

    Inventory & Cost Controller 

    • Manage linen, uniforms, and cleaning supplies efficiently
    • Control costs while maintaining quality and operational effectiveness

    Guest Experience Enhancer 

    • Ensure guest requests are handled promptly and with care
    • Support in resolving guest concerns and maintaining high satisfaction scores

    Collaboration Champion 

    • Work closely with all departments to ensure smooth operations and guest satisfaction

    Health & Safety Guardian 

    • Ensure compliance with hygiene, safety, and sanitation standards at all times

    Qualifications

    MADE FOR YOU… ONLY IF 

    • You have strong Housekeeping experience in hospitality, ideally within lifestyle or luxury hotels 
    • You are a natural leader who inspires, motivates, and develops teams 
    • You have a sharp eye for detail and a passion for maintaining exceptional standards 
    • You are guest-focused and committed to creating comfortable, memorable stays 
    • You thrive in fast-paced, high-energy environments 
    • You are organized, hands-on, and solution-oriented 
    • You have strong communication skills and a confident, approachable presence 
    • You are experienced in managing inventory, budgets, and operational controls 
    • You bring structure, consistency, and a sense of pride to everything you do 

    YOUR LITTLE EXTRAS 

    • Pre-opening experience? Big plus 
    • Experience with lifestyle or design-led brands 
    • You take pride in creating beautiful, welcoming spaces 
    • You bring Mama energy—bold, playful, and authentic 
       

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Mama Shelter on careers.accor.com to apply

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