Executive Housekeeper at Mama Shelter

Job Description

THE MISSION

• You are the guardian of Mama’s comfort  — the one who ensures every space feels spotless, stylish, and full of good energy.
• As our Executive Housekeeper, you lead with precision and passion, creating an environment where cleanliness meets character. Behind every perfect room is your eye for detail and your team’s dedication 
• You don’t just manage housekeeping—you create a feeling of “home, but better.”

Here’s what you’ll be responsible for:

Cleanliness Champion 

• Ensure the highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas
• Maintain Mama’s signature look and feel in every detail

Team Leader & Culture Builder 

• Lead, train, and inspire the housekeeping team to deliver consistent excellence
• Create a positive, motivated, and engaged team environment

Operations Expert 

• Oversee daily housekeeping operations, including room assignments, inspections, and scheduling
• Ensure efficient workflows and seamless coordination with Front Office and Maintenance

Quality & Standards Guardian 

• Conduct regular inspections to maintain brand standards and guest expectations
• Implement and monitor SOPs while keeping the Mama personality alive

Inventory & Cost Controller 

• Manage linen, uniforms, and cleaning supplies efficiently
• Control costs while maintaining quality and operational effectiveness

Guest Experience Enhancer 

• Ensure guest requests are handled promptly and with care
• Support in resolving guest concerns and maintaining high satisfaction scores

Collaboration Champion 

• Work closely with all departments to ensure smooth operations and guest satisfaction

Health & Safety Guardian 

• Ensure compliance with hygiene, safety, and sanitation standards at all times

Qualifications

MADE FOR YOU… ONLY IF 

• You have strong Housekeeping experience in hospitality, ideally within lifestyle or luxury hotels 
• You are a natural leader who inspires, motivates, and develops teams 
• You have a sharp eye for detail and a passion for maintaining exceptional standards 
• You are guest-focused and committed to creating comfortable, memorable stays 
• You thrive in fast-paced, high-energy environments 
• You are organized, hands-on, and solution-oriented 
• You have strong communication skills and a confident, approachable presence 
• You are experienced in managing inventory, budgets, and operational controls 
• You bring structure, consistency, and a sense of pride to everything you do 

YOUR LITTLE EXTRAS 

• Pre-opening experience? Big plus 
• Experience with lifestyle or design-led brands 
• You take pride in creating beautiful, welcoming spaces 
• You bring Mama energy—bold, playful, and authentic