Sales Coordinator at Mama Shelter

Job Description

THE MISSION

• You are the support behind the sales magic  — the organiser, connector, and detail master who keeps the commercial engine running smoothly 
• As our Sales Coordinator, you play a key role in supporting the sales team, managing administration, preparing proposals, and ensuring every opportunity is followed up with speed, accuracy, and style 
• You don’t just support sales—you help convert opportunities into experiences 

Here’s what you’ll be responsible for:

Sales Support Specialist 

• Provide day-to-day administrative support to the Sales team
• Assist with enquiries, proposals, contracts, and client communication

Proposal & Admin Champion 

• Prepare quotations, contracts, and sales documents accurately and efficiently
• Ensure all documentation is aligned with brand and pricing guidelines

Pipeline Supporter 

• Help maintain an organised and up-to-date sales pipeline
• Track leads, follow-ups, and conversions

Client Communication Hub 

• Handle incoming sales enquiries with professionalism and warmth
• Ensure timely responses and smooth communication flow

Coordination Expert 

• Liaise with Revenue, Reservations, and Operations to support seamless execution of business
• Ensure all details are communicated clearly across departments

Data & System Controller 

• Maintain accurate records in CRM and sales systems
• Support reporting and basic performance tracking

Detail Guardian 

• Ensure accuracy in all sales documentation, pricing, and client information

Qualifications

MADE FOR YOU… ONLY IF

• You have experience in sales support, hospitality, or administrative coordination 
• You are highly organised and love working with structure and detail 
• You are confident communicating with internal teams and clients 
• You are proactive, reliable, and eager to learn 
• You thrive in fast-paced environments 
• You are comfortable using systems, spreadsheets, and CRM tools 
• You have strong time management and multitasking skills 
• You bring a positive attitude and team spirit every day 

YOUR LITTLE EXTRAS 

• Hospitality or hotel experience? Big plus 
• Sales or revenue support exposure? Even better 
• You enjoy being the person who keeps everything running smoothly 
• You bring Mama energy—helpful, upbeat, and full of personality