Reservations Agent at Mama Shelter

• As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction 
• You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive 

Here’s what you’ll be responsible for:

Reservation Rockstar 

• Handle all incoming reservation requests via phone, email, and online channels
• Ensure accurate, efficient, and friendly booking processes at all times

Sales & Conversion Driver 

• Maximize room revenue through upselling, cross-selling, and smart selling techniques
• Convert enquiries into confirmed bookings with personality and confidence

Guest Experience Creator 

• Provide warm, engaging, and personalized communication at every touchpoint
• Set the tone for the guest journey from first contact

System & Accuracy Champion 

• Maintain accurate records in PMS and reservation systems
• Ensure all bookings, rates, and details are correct and up to date

Collaboration Partner 

• Work closely with Front Office, Revenue, and Sales teams to ensure smooth operations
• Communicate guest preferences and special requests effectively

Problem Solver Extraordinaire 

• Handle booking changes, cancellations, and special requests with ease and professionalism

Brand Voice Ambassador 

• Represent Mama’s tone in every interaction—warm, playful, and human 

Qualifications

MADE FOR YOU… ONLY IF

• You have experience in reservations, front office, or hospitality sales 
• You are confident communicating with guests via phone and email 
• You are detail-oriented and accurate in handling systems and bookings 
• You are sales-driven and motivated to achieve targets 
• You thrive in fast-paced environments 
• You are organized, reliable, and solution-focused 
• You have strong communication skills and a warm, engaging personality 
• You enjoy turning enquiries into memorable guest experiences 

YOUR LITTLE EXTRAS 

• Experience with PMS or reservation systems? Big plus 
• Hospitality or lifestyle brand experience? Even better 
• You love storytelling and creating excitement through communication 
• You bring Mama energy—friendly, playful, and full of personality