Food & Beverage Manager at Hollywoodbets

Responsibilities

Financial Metrics / Operational Duties:

• Ensure compliance with health, safety and Hygiene regulations with regards to food handling, preparation, serving and building maintenance on site for bar and kitchen service areas.
• Ensure internal F&B processes are followed.
• Ensure the POS system is always up and running and accurately recording and reporting.
• Ensure the F&B facility is always well maintained, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
• Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
• F&B cost and budget management to ensure maximum profitability. Financial management of F&B targets for the site, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock.
• Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention.
• Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
• Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff on site.
• Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc.
• Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews.
• Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
• Training, development and upskilling team in areas of development
• Menu development and costing
• Plan promotions and find creative ways to increase revenue or feet to the site
• Any other ad-hoc functions as requested by management.

Qualifications

• 3 years Food & Beverage management experience
• Valid Driver’s License
• Food & Beverage management/Culinary Art qualification (Advantageous)
• Experience in managing a catering kitchen (Advantageous)

Apply Before 04/03/2026