Food & Beverage Manager at Marriott International

POSITION SUMMARY

Reporting to the Director of Operations, the successful incumbent will be responsible to manage the day-to-day operational activities of the Food & Beverage Department. Ensuring the guest experience is exceeded and the adherence to operating procedures as well as ensure the execution of strategies to enable business success whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

Appropriate tertiary qualification

• Minimum of 5 years’ experience in a similar position with Food & Beverage and Banqueting/Conferencing within a 5-star environment
• At least 5 years’ staff management experience
• Professional Disposition and strong leadership abilities 
• Familiarity with market trends in the scope of Corporate / Leisure / Banqueting 
• People orientated and results driven 
• Effective business partnering with stakeholders, management and associates 
• Competence to build and effectively manage interpersonal relationships at all levels
• Professional communication and email etiquette,
• Strong and effective planning and organizing skills to ensure operational efficiencies
• Confidence in decision making and conflict resolution abilities 
• Competency in administration skills – payroll input, staff rostering, inventory control, ordering, training
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Experience in IR management and disciplinary processes
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Maintain a neat, clean and well-groomed appearance as per company standards
• Proficiency in Microsoft Office packages  Word, Excel, Outlook, Micros , Opera 

Key Responsibilities

• Manage the day to day operational aspect of the Food & Beverage Department
• Keeping up to date with market and competitor trends
• Coach, guide and manage operational management team 
• Confident with Training, Recruitment and Disciplinary processes and practises
• Ensure compliance to workplace policies, rules, procedures and standards
• Review and implement new policies and procedures as and when required from time to time.
• Experience in managing, monitoring performance management in relation to Training and development and Individual Development Plans
• Apply strategic thinking in the implementation of role flexibility across all outlets.
•  Ensure working hours and attendance of staff is effectively managed
•  Manage and monitor HOD rosters 
•  Monitor and ensure scheduled leave liability is managed effectively within all Outlets.
•  Ensure HOD`s monitor the time and attendance system and manage possible transgressions
•  Assist in checking costings and monitoring Cost Control for the Food & Beverage Department 
• Maximising Food & Beverage Profitability in the outlets whilst maintaining high standards
• Short & Medium term Food & Beverage revenue and profit Forecast 
• Ensure that Health and Safety Rules and Regulations are adhered to as determined by law
• Ensure regular Departmental Meetings are held.
• Monitoring of Casual Labour Requests as and when required.
• Maintaining of operational service standards and the development thereof.
• Monitoring & Reporting of guest complaints and providing guest feedback.