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Reflex Solutions is an owner managed business that has vast in-house experience and skills in networking and IP telephony. We provide a full range of ICT solutions to our clients: Connectivity Communications Cloud Carrier Services Security Operations Centre Fractional CIO End User Computing
Role Summary
The Fractional IT Manager oversees several key functions within the Company, to assist clients to with ICT Strategy, Risk Management, Budget Management as well account management. The Fractional IT Manager is responsible for drafting client ICT strategy, risk registers, budget, and compliance documents in conjunction with client input. The Fractional IT Manager will be the primary contact within Reflex for all C-Level staff within the client’s environment. The Fractional IT Manager will work with a dedicated Service Delivery Manager per client. These two positions need to function as a unit in tandem. The Fractional IT Manager will focus on strategy, risk, risk mitigation, major proposal and projects. The Service Delivery Manager will focus on day-to-day operational matters, including but not limited to: standard hardware sales, service escalations, service level management, daily/weekly support reports, incident management and coordination with the clients internal IT team if applicable.
Duties and responsibilities:
Minimum requirements:
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