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  • Posted: Nov 20, 2025
    Deadline: Not specified
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  • Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first. All of our focus is dedicated to improving the customer ...
    Read more about this company

     

    Franchise Manager

    Your responsibilities will include:

    • Assisting in the setting up of SOP’s for all clients across the delivery platform
    • Constantly monitor and upgrade SOP’s where necessary
    • Assist with the training and set up of new Franchises
    • Train SOP’s at a Franchisee level
    • Monitor, manage and maintain the required Franchise service levels
    • Adherence of Franchisees to Hub Setup Manual and Franchise Agreement
    • Set and manage KPI’s at Franchise level
    • Regular audits to assess and measure process and execution performance
    • Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
    • Driving the company policies, procedures and brand standards through regular auditing processes
    • Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success
    • Assist Franchisees in the training of their employees
    • Monitoring and measuring hub performance and productivity against their required Service Level Agreement’s through system checks and reporting analysis
    • Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses
    • A Franchise Manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth

    Attributes required:

    • High energy, self-starter
    • Execution bias
    • Understand how technology works for business
    • Project Management
    • System and process orientated
    • Attention to detail while still seeing the bigger picture
    • Understand convenience and customer service
    • Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
    • Comfortable with change and an excellent team player
    • Low on ego, high on delivery and execution
    • Organization and sound communication will be key success factors of a Franchise Manager

     Minimum qualification and experience requirements:

    • Matric (grade 12) certificate or similar
    • 3 years top management experience
    • Microsoft Office experience in word, excel and PowerPoint
    • Training experience will be beneficial
    • Operational experience managing national or regional operations
    • Previous hospitality/retail Franchise working experience will be advantageous
    • Previous experience in the logistics industry is not required
    • Proven track record in delivery and execution
    • IT or tech savvy will be advantageous

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to takealot.com on job-boards.greenhouse.io to apply

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