Fraud Manager at Hire Resolve

Job Description

• The Fraud Manager will oversee all fraud prevention, detection, and investigation efforts across a leading fintech company’s operations in South Africa. The role ensures fraud risk management is fully embedded, from policy development to investigations, disciplinary actions, and stakeholder engagement, while leading a team of investigators and analysts

Responsibilities

• Develop and maintain fraud prevention policies and processes.
• Lead fraud detection, risk identification, and investigative processes.
• Manage fraud-related KPIs, budgets, and team objectives.
• Use data-driven analytics for fraud detection, prevention, and reporting.
• Oversee fraud investigations, reporting, and collaboration with Legal, Internal Audit, and law enforcement.
• Build fraud awareness across the company via training programs.
• Handle insurance claims related to fraud incidents.
• Recommend improvements to anti-fraud controls and systems.

People Management (50% KPI weight)

• Lead and manage investigators and data analysts.
• Oversee risk identification and fraud mitigation strategies.
• Collaborate with sales, customer service, and product teams to reduce fraud risk.
• Manage stakeholder communication on fraud matters.

Requirements

• Bachelor’s degree in Criminology or a related field.
• Certification such as Certified Fraud Examiner (CFE).
• 5+ years in fraud risk prevention and detection.
• Proven background in Banking, Financial Services Providers (FSP), and/or Fintech industries.
• 5+ years leading fraud investigations (fraud management, analytics, forensic investigations, internal audit, or criminal justice).
• Experience working with law enforcement agencies as a detective is an advantage.
• Strong analytical and data-driven decision-making ability.
• Proficiency in Excel, Word, PowerPoint, SharePoint, and data visualization tools.
• Excellent communication and stakeholder management skills.
• Knowledge of fraud indicators, country criminal justice systems, and fraud detection technologies.
• Strong leadership skills with proven experience managing both field and analytical teams.
• Proficiency in English (additional languages advantageous