Fraud Manager - Johannesburg at FNB South Africa

Purpose

• Manages the utilisation of resources on investigative assignments and projects. Investigates and reports on fraud within the business.

Experience and Qualifications

• Minimum qualification : Degree or Diploma.
• Experience : Minimum 3 years banking fraud analyses and investigation experience.

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Recovery (as much as possible).
• Files to be written off against monthly set target.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Effective flow of information to and from SABRIC; The cross linking of cases across banks; effective intelligence gathering.
• Provides FRM information timeously when requested; Utilises FRM resources where required to extract relevant information by collaborating and communicating with other client service team supervisors to balance client service goals with risk management activity and decisions.
• Subpoena dates are met; Information in response to subpoenas is accurate; Complaints are tracked and responded to; Complaint responses are accurate; Ombudsman complaints do not result in FNB losses.
• Reconciling of customers account fees, interest and fraudulent transactions to be reversed the same day the file is received.
• Development and maintenance of a network of experts to ensure communication of solutions, benefits, risks and innovations in area of specialisation.
• Comply with governance in terms of legislative and audit requirements.
• Effectively prioritises and focuses on cases that are likely to yield results by ensuring team links different cases together and uses tools and processes to full advantage to track down fraudsters.
• Conduct client awareness and staff training campaigns in order to effectively detect and/or prevent potential fraudulent activities.
• Ensure effective and efficient fraud monitoring.
• Keeps track of the progress made in investigations by providing accurate input to the monthly CEO report and keeps key stakeholder in the loop with respect to the progress in key investigations and effectively keeps track of arrests and convictions.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.