FRC and MMS Operator at ATNS

Job description

•    Answering all incoming calls and related queries in a friendly and professional manner
•   forwarding calls to their respective destinations
•  Making contact with Stakeholders and outside parties providing follow-up/progress feedback
•    Building sound relations with fellow staff members
•    Ensuring a supportive and motivated environment
•    Processing all administrative functions related to enquiries from clients/stake holders
•    Contributing to the overall effectiveness of the Technical Service delivery – ensuring that all fault reports are effectively managed with respect to Stake Holder interests
•  Capturing all Stake Holder Fault Reporting on the MMS information system
•  Keeping track of outstanding Fault Status on a continuous basis
•  Following up with all clients regarding progress or completion
•  Assisting with the management of Technical Support Stores and Stock Takes at all centres
•  Controlling the Spares Inventory of all equipment and systems and ensure that all new equipment spares are indeed entered onto the MMS data base registering items per serial number
•   Ensuring that all existing spares are serialized
•   Monitoring spares movements including TAT’s when dispatched to workshops for repair
•  Ensuring compliance to SLA’s
•   Ensuring compliance with ATNS QMS
•   Ensuring compliance with SACAA and ICAO recommendations
•   Complying with the ATNS OH&S plan
•   Liaising with Peers, Technical Support staff, ATC, SADC and other clients/stakeholders
•   Liasing with external clients

Minimum requirements

•   Grade 12
• A National Diploma or B-tech qualifications could be an advantage.
• 2 years Help/Call desk related training and/or experience