Air Traffic and Navigation Services Provider in South Africa. ATNS is responsible for managing 10% of the world's airspace.
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Answering all incoming calls and related queries in a friendly and professional manner
forwarding calls to their respective destinations
Making contact with Stakeholders and outside parties providing follow-up/progress feedback
Building sound relations with fellow staff members
Ensuring a supportive and motivated environment
Processing all administrative functions related to enquiries from clients/stake holders
Contributing to the overall effectiveness of the Technical Service delivery – ensuring that all fault reports are effectively managed with respect to Stake Holder interests
Capturing all Stake Holder Fault Reporting on the MMS information system
Keeping track of outstanding Fault Status on a continuous basis
Following up with all clients regarding progress or completion
Assisting with the management of Technical Support Stores and Stock Takes at all centres
Controlling the Spares Inventory of all equipment and systems and ensure that all new equipment spares are indeed entered onto the MMS data base registering items per serial number
Ensuring that all existing spares are serialized
Monitoring spares movements including TAT’s when dispatched to workshops for repair
Ensuring compliance to SLA’s
Ensuring compliance with ATNS QMS
Ensuring compliance with SACAA and ICAO recommendations
Complying with the ATNS OH&S plan
Liaising with Peers, Technical Support staff, ATC, SADC and other clients/stakeholders
Liasing with external clients
Minimum requirements
Grade 12
A National Diploma or B-tech qualifications could be an advantage.
2 years Help/Call desk related training and/or experience
Gmail
Yahoomail