Front Desk Agent at Phoenix Recruitment

• This is a full-time role as a Front Desk Agent responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns.

Duties:

• Attend to all guest needs, including but not limited to registration, check in`s, check outs
• Kindly and promptly address guest inquiries, requests, and matters of concern
• Provide information about hotel services, amenities, and local attractions
• Coordinate with other hotel departments to fulfil guest needs and requests
• Manage reservations, cancellations, and room assignments and all front desk related tasks
• Ensure all relevant policies and procedures are adhered to
• Complete all relevant end of day activities and reporting
• Maintain and adhere to relevant health and safety protocols as required
• Process relevant payment processes
• Answer and respond to incoming calls with the appropriate telephone etiquette
• Process payments, handle cash, and maintain accurate records
• Maintain a tidy and organized front desk area
• Use PMS for check-ins, check-outs, and guest information
• Answer emails, assisting guests with enquiries and invoicing
• Perform other duties and tasks as operationally required

Requirements:

• Formal qualification in Hospitality advantageous
• Experience in the hospitality industry
• Working knowledge of Opera
• International experience advantageous
• Excellent communication and interpersonal skills
• Strong leadership and problem-solving abilities
• Ability to work well in a team
• Ability to multitask and prioritize tasks effectively
• Customer service-oriented mindset
• Attention to detail and strong organizational skills Fast & accurate data entry skills
• Knowledge of hotel operations and procedures
• Highly professional and well groomed
• High professional standard of customer service, ascertained through feedback from internal and external customers
• Display a 'can-do' attitude

Closing Date: 31 Oct 2026