Front Desk Consultant at BMW Group South Africa

Full Job Description

BMW Group South Africa HR Services, is looking for a Front Desk Consultant to provide assistance to employees in a wide range of HR related operational requests, ensuring a quick and smooth response and processing of HR Services inquires in a qualitative and customer oriented manner.

• Acting as first contact support line for HR customers and providing advisory and responses to HR related inquiries as per service catalogue via HRS supporting technologies and walk in Queries.
• Completing HR related requests with focus on personnel administration e.g. creating certificates and letters, updating / maintaining employee personal and job-related data, archiving data / employee files.
• Processing of standard HR processes e.g. onboarding, benefits enrolments.
• Forwarding employee complex inquiries to the (Senior) Advisors for the relevant area of expertise where in-depth functional knowledge is required.
• Documenting and following up all employee inquiries, issues and transactions
• Supporting on relevant activities in regards to IT new requirements as well as processes (documentation,testing).
• To recommend and suggest improvements and automation of processes where appropriate and manage employee requests in line with process and service delivery.
• Ability to draft and deliver oral and written communications which conveys information (including complex information) in a simple and easily understandable manner.
• Interact with relevant stakeholders in a professional and appropriate manner.
• Alignment with HR Services colleagues to ensure South African and Group standards are met with HR Services initiatives and processes.
• Building and maintaining credible and effective working relationships with associates in BMW SA and within the BMW Group network.
• Consult with associates to create a better understanding of payroll matters.

Qualifications:

• Minimum a bachelors degree in human resources or business administration
• Practical experience in the field of HR desirable e.g. through relevant internships
• Strong customer service focus and good interpersonal skills
• Solid listening and problem solving skills
• High verbal / written skills and attention to detail
• Willingness to take initiative in a proactive manner to improve own and team work practices
• Ability to communicate professionally in national language as well as in English
• Solid knowledge on any required software to perform HR services task (Ex: MS office, etc.)
• Ability to handle pressure and a variety of workloads with a high degree of accuracy and attention to detail
• Self-learning and Train the trainer Skills as desirable
• A strong team player
• Resilient and positive
• Demonstrate a calm and friendly demeanour