Front Office Manager - Cape Town at Belmond Mount Nelson Hotel

Job Details

As a Front Office Manager at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you’ll lead a team that provides exceptional luxury hospitality experiences and ensure that front desk operations are running smoothly. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.  

Primary Responsibilities Include:

• Ensuring the effective flow and seamless pre-arrival/arrival experience, in collaboration with the Front Office and Concierge team.
• Maintain regular contact with guests and build strong relationships with them.
• Resolve guest problems quickly, efficiently, and courteously.
• Ensure that regular refresher information and or training is provided to Front Office employees.
• Effectively implement the department objectives such as guest service/ satisfaction targets, financial targets, revenues and profits

Requirements

What You Bring:

• Demonstrated leadership and management skills; ability to effectively lead and motivate team
• Knowledge of front of house, financial and billing procedures.
• Strong problem-solving skills; ability to make decisions quickly, adapt to changing circumstances, and find effective solutions to issues that may arise.