Front Office Receptionist Bryanston at BAIR Recruitment Group

PURPOSE:

• You will be positioned at the main reception desk, at the entrance of the company. The main function is to welcome guests to the office and manage the switchboard, however the role will also involve wider administration activities

MINIMUM QUALIFICATIONS

• Matric certificate
• Any relevant qualification for the position

EXPERIENCE AND SKILLS

• Experience of working in a similar or related role
• Knowledge of the re/insurance market an advantage
• Ability to use Microsoft office packages in particular Word and Excel
• Attention to detail
• Highly self-motivated
• Excellent communication (verbal and written) and interpersonal skills
• Proactive
• Ability to deal with complaints and defuse a tense situation/conversation
• Project Management Skills – able to deal with requests for “one off” pieces of work
• Calm and resilient under pressure
• Able to positively react to change

KEY ACCOUNTABILITIES

• Greeting and welcoming visitors in a professional manner, maintaining the front desk, resolving and addressing concerns which are delivered to the front desk
• Managing communication – answering calls, taking messages
• Scheduling Appointments – as and when required
• Gaining a good understanding of the people, services offered by the company and the company structure (local and international)
• Administration task such as typing, filing, printing, data entry, managing office supplies
• Collaborating with various departments to ensure smooth operations and effective communication
• Crisis Management – being prepared to handle unexpected situations such as medical or security threats
• Interprets instructions and issues arising, and then implement actions according to policies and procedures
• Building a positive image of the company
• Behave professionally, ethically and fairly
• Develops strong relationships with suppliers