Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
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Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.
Experience & Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience
Supervisory Experience: At least 1 year of supervisory experience
Assist management in training, evaluating, counseling, motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy proces
Develop/maintain positive working relationships support team to reach common goals,listen and respond appropriately to employee concerns
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information protect company assets
Welcome and acknowledge guests anticipate and address guests’ service needs assist individuals with disabilities
Speak using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for an extended period of time
Perform other reasonable job duties as requested by Supervisors
Key Responsibilities
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Perform duties of Receptionist, Call Centre Agent when required
Assist with relieving Assistant Front Office Manager shifts
Assist with Admin duties when needed and group preparation
Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information
Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Obtain manual authorizations and follow all Accounting procedure
Notify Loss Prevention/Security of any guest reports of theft
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