Fund Administrator at Sanlam Group

Who are we?

Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates.  SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits. 

What will you do?

• Day to day Employee Benefits administration
• Daily administration and processing of the consultancy fee payments to Internal and External Brokers
• Payments and checks to be done on MIP and Pastel system
• Investigate, resolve and provide feedback to Fund Accountant on all general ledger queries
• A thorough understanding of the Pension Fund Act and Fund Rules
• Reconcile and flagging of the Housing loans
• Ensure all documentation is attached before flagging and closing an incident
• Follow-ups to be done for outstanding schedules and liaise with different financial institutions
• Process and recover Sundry/Asset Based Fees from the member’s records on a monthly basis for FundAccounting
• Ensure all processing is done within service level agreement
• Ensure all ad hoc requests are attended to
• Handle all client inquiries in a professional manner
• Manage relationships with internal departments, resolve and route queries effectively
• Complete log sheets timeously for reporting
• Assist with testing when necessary

What will make you successful in this role?

Technical Competencies

• Previous retirement fund experience
• Certificate of Proficiency (COP) or an Introduction to Retirement Funds (IRF) qualification will be advantageous
• Proficiency in MS Office (word, excel, powerpoint)
• Strong Excel skills
• Knowledge of Section 14 of the PFA, Individual member switches, Lifestages, Recognition of transfers
• Must have a thorough understanding of and compliance with the PFA, Fund rules and Income Tax and other relevant legislative requirements
 

Behavioral Competencies

• Strong attention to detail and proactive attitude
• Strong ability to organize and prioritize
• Client Centric orientation
• Excellent communication skills both written and verbal
• Results-focused and display energy when performing tasks
• Time management skills
• Ability to work independently
• Innovative and demonstrates initiative
• Ability to perform well under pressure and meet d-lines
• Inter-personally skilled
• Ability to collaborate and pull information together

Qualification and Experience

Grade 12 with 2 to 3 years related experience.

Knowledge and Skills

• Processing transactions and conduct simple calculations (where applicable)
• Record keeping, filing and maintenance of databases
• Maintain work standards and quality verification
• Collating information for reporting
• Transfer of knowledge on leading practice and processes

Personal Attributes

• Plans and aligns - Contributing independently
• Communicates effectively - Contributing independently
• Interpersonal savvy - Contributing independently
• Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.