Gaming Cashier x 1 (Port Edward) at Sun International

Main Purpose of the Job

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Requirements

Education, experience, and competencies required.

• Grade 12
• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage.
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic Computer skills

Accreditation / Registrations / Licenses

• Meet the requirements for a gaming licence.

 Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

 Legislative / Regulatory Compliance

• Gaming Regulations / FICA regulations.

Job Scope and Responsibilities

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.