Jobs at Sun International

Description

Job Purpose

• Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Duties and responsibilities include

Tables Inspection

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
•  Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred

Experience

• 1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming licence and FICA

Skills and Knowledge

Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

  Technical competencies

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Inspecting tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Proficient MS Office skills

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Main Purpose of the job:

• Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Duties and responsibilities include:

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
• Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor
• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews, and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards, and operating procedures to internal and external service providers as per SLA
• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed
• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.
• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.
• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Supervises progress, results and service offered on the shift
• Interprets customer requirements in terms of services available and facilitates operational processes
• Refers problems falling outside parameters to the manager for resolution.

Requirements

Minimum requirements (Education and Experience)

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred
• 3 years’ experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry in a tables environment
• Must be competent in dealing all table games currently on offer at Sibaya Casino
• Meet the requirements for a gaming license and FICA
• Computer literate
• Numerical Skills
• Gaming License 

Skills and competencies

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands
• Reliability & Punctuality

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Main Purpose of the Job

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Requirements

Education, experience, and competencies required.

• Grade 12
• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage.
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic Computer skills

Accreditation / Registrations / Licenses

• Meet the requirements for a gaming licence.

 Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

 Legislative / Regulatory Compliance

• Gaming Regulations / FICA regulations.

Job Scope and Responsibilities

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Know How

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure cashiering customers receive exceptional experiences.
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

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Job Purpose

• The Software Development Manager – iGaming Systems is responsible for leading the engineering teams that deliver both the client-facing and backend platform components of the iGaming product.
• This includes mobile and web applications, middleware services, account systems, and integrations with third-party game providers, payment systems, and regulatory platforms.
• This role requires a strategic thinker and hands-on leader who can balance delivery, technical excellence, and people development. The manager will ensure that engineering efforts are aligned with product goals, regulatory requirements, and operational standards, while fostering a high-performance, collaborative engineering culture.

Job Scope & Responsibilities

• Provide architectural guidance across frontend and backend systems, ensuring solutions are scalable, secure, and maintainable
• Drive consistency in engineering standards, coding practices, and technical documentation across teams
• Review and approve technical designs to ensure alignment with platform strategy and long-term technical direction
• Promote best practices in system performance, reliability, observability, and cost efficiency
• Lead and mentor team leads and their engineering groups, providing coaching, direction, and support
• Drive performance management, career development planning, and succession management in alignment with organizational goals
• Foster a culture of accountability, innovation, continuous improvement, and high psychological safety
• Promote inclusion, collaboration, and strong team cohesion across distributed engineering teams
• Own the engineering delivery roadmap for client-facing and middleware features, ensuring alignment with product strategy
• Coordinate cross-team sprint planning, backlog prioritization, and release management activities
• Ensure timely, high-quality, and compliant product releases through effective cross-functional collaboration
• Collaborate with Product Management, Design, QA, and Compliance to set priorities, manage dependencies, and ensure clear communication
• Oversee integrations with external game content providers, payment gateways, KYC/AML services, and regulatory platforms
• Ensure platform readiness for new game launches, promotions, and regional compliance updates
• Work closely with legal, compliance, and vendor stakeholders to manage external dependencies and ensure regulatory adherence
• Monitor system health, performance metrics, and incident response across services, driving proactive improvements
• Lead initiatives to strengthen observability, reliability, alerting, and operational efficiency
• Implement and maintain robust logging, monitoring, and alerting frameworks
• Ensure adherence to regional regulations (e.g., GDPR, responsible gaming, anti-fraud) and internal governance standards

Requirements

Education

• Bachelor’s in Computer science, Software Engineering, or related field required
• Master’s in Computer science, Software Engineering, or related field advantageous

Experience

• 10 years of software engineering experience, inclusive of 3 years in a leadership role
• Proven experience managing multiple engineering teams or team leads.
• Strong understanding of both frontend/mobile and backend/middleware technologies.
• Experience in regulated industries such as iGaming, fintech, or telecoms.
• Experience with cloud-native architectures (AWS, GCP, Azure).
• Solid knowledge of agile methodologies and software development lifecycle (SDLC)
• Familiarity with microservices, event-driven architecture, and distributed systems
• Exposure to CI/CD pipelines, DevOps practices, and modern observability tools

Behavioural Competencies

• Strategic Thinking
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaborating & Communicating
• Agile & Adaptable
• People Development
• Innovation

Technical Competencies

• Architecture & System Design
• Backend & Middleware Technologies
• Frontend & Client Architecture
• Database & Storage
• Cloud, DevOps & Infrastructure
• Monitoring, Observability, Reliability
• Security & Compliance
• Integration & Ecosystem Management
• Engineering & Leadership Governance
• Knowledge of compliance frameworks (e.g., GDPR, ISO 27001, PCI-DSS)

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Job Purpose

• Responsible and accountable for the effective delivery of the Customer loyalty programme and on-site customer services support and the growth and hygiene of the MVG Database

Key Performance Areas

Delivered Direct Marketing Campaigns

• Have a clear understanding of consumer regulations and legislation and competitor direct marketing offerings
• Perform an analysis and interpretation of data to understand unit customer trends using business intelligence tools and data and make recommendations to address gaps and opportunities
• Understand current campaign details
• Communicate to relevant stakeholders at the business unit and elicit buy-in for the campaigns
• Allocate resources for delivery of direct marketing campaigns at a unit level
• Conduct quality assurance on offers and content to ensure a seamless execution of the campaign
• Report and provide feedback to Group marketing on the success of various direct marketing campaigns

Customer Loyalty Programme Management

• Oversee the effective functioning of the MVG desk
• Communicate and ensure that all employees are proficient in the details of the MVG loyalty programme and benefits; as well as current promotions
• Monitor and audit the data hygiene in the Bally EGS system
• Oversee the promotion of the MVG Loyalty programme to maximise sign ups to the programme
• Be present at MVG events to build and maintain positive and sustainable relationships with MVG guests
• Oversee the development and updating of standard operating procedures and governance surrounding the customer loyalty programme, specifically around the redemption of points and the issuing of rewards
• Track and reconcile expenses to allocated budget
• Conduct financial PIP forecasts in line with expected costs

Customer Services Case Management

• Monitor guest correspondence and dashboards received via Group Customer services
• Respond to guests to acknowledge their response and redirect queries through to departments to resolve or provide feedback
• Monitor the case with the department until feedback is complete or resolution is achieved
• Follow-through and manage stakeholders to ensure the resolution of outstanding issues
• Deal with any escalated customer issues or delays identified
• Update the customer services system with regards the resolution of complaints, queries / requests

Stakeholder Relationship Management

• Manage the development and delivery of internal communication messaging around direct marketing campaigns, the loyalty programme and its benefits to all staff to ensure cohesive messaging aligned to corporate brand and corporate culture.
• Source and select providers to assist in meeting direct marketing deliverables
• Communicate with vendors with regards requirements for specific campaigns, leveraging relationships to optimise the campaign within the set budget
• Negotiate pricing to the mutual benefit of parties
• Liaise with management to evaluate the post-mortem of marketing campaigns.
• Liaise with gaming stakeholders with regards special requests and requirements for MVG card holders, promotions, campaigns, etc.

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the department
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Requirements

Education

• Grade 12
• 3-Year Degree in Marketing is preferred

Experience

• At least 6 years’ experience with 3 years at a management level; preferably within the casino industry including:
• Two (2) years database marketing and analysis experience
• Bally EGS or other experience in relational database software preferred – an advantage
• Knowledge and experience with loyalty programmes

Skills and Knowledge

Core behavioural competencies

• Analytical skills
• Planning
• Decision-making
• Evaluating / Developing
• Influencing others
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
• Controlling & directing resources
• Stakeholder Relationship Management
• Representing & Marketing
• Presenting
• Customer orientation

Technical / proficiency competencies

• Strong English Verbal & Written Communication skills
• Business Acumen
• Digital acumen
• Statistics
• Financial Management
• Emotional resilience
• Business Intelligence interpretation
• Advanced Excel; Bally EGS, Qlikview
• Project management
• InQuba / Clarabridge (system knowledge developed on the job)