Tables Inspector (Cape Town) at Sun International

Description

Job Purpose

• Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Duties and responsibilities include

Tables Inspection

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
•  Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed

Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred

Experience

• 1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry

Certifications/Accreditation/Registration/Licenses

• Meet the requirements for a gaming licence and FICA

Skills and Knowledge

Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

  Technical competencies

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Inspecting tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Proficient MS Office skills