Gaming Technical Manager (Port Elizabeth) at Sun International

Job Description

Job Purpose

• The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards.

Job Scope & Responsibilities

Gaming Technical Planning & Delivery

• Understand the Group Technical planning and delivery strategy and align Unit strategy
• Conduct SWOT analyses and feasibility studies
• Develop strategic objectives for the Unit’s gaming technical deliverables
• Facilitate the management and achievement of milestones of deliverables
• Understand and integrate leading trends and technology with regards surveillance and security practices
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
• Manage and allocate people and operational resources
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Act as a Subject Matter Expert on gaming technical issues for the unit

Gaming Technical Standards & Governance

• Oversee the development and availability of gaming technical standards and processes at a unit level ensuring they are updated and communicated
• Integrates Group standards into Unit Operations
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of work areas, both front of house and back of house areas to monitor compliance
• Conducts control self-assessments
• Ensure all staff are trained and found competent against job requirements
• Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

Technical Gaming Product

• Identifies product performance and makes recommendations to address opportunities and gaps
• Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
• Compile and co-ordinate plans for the execution of new projects and machine moves
• Implement and manage approved projects in line with timelines and budget
• Measure and conduct post-mortem feedback on the implementation of new projects
• Shares unit successes with other operations

Reports

• Complete the following reports in line with relevant requirements:
• Gaming Board reports
• Investigative/ Audit Reports
• Monthly Financial Review reports
• Risk Reports
• Month end reports
• FIC reporting

People Management

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions
• to ensure competence levels of staff meet operational level
• requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved
• Facilitates a performance management culture

Financial Management

• Financial Management for the Unit Gaming Technical function including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting for the function

Customer Experience Management

• Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
• Deals with escalations / complaints effectively and efficiently to resolution
• Be available on the floor to interact with VIP punters and guests when required
• Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
• Monitor the customer experience offered by the team and address gaps

 Stakeholder relationship management

• Informs department / staff of information required to perform the duties in the gaming technical operations effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Liaises with marketing department to understand needs and make recommendations with regards technical promotional tools and application designs
• Manages the relationships and costing with vendors and suppliers
• Communicates any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
• Provides feedback on operations to management team on initiatives, performance, concerns, etc.
• Consult with stakeholders and provide feedback to necessary parties
• Provides direction and guidance on risk management to internal stakeholders
• Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc.

Requirements

Job Requirements

Education

• N4 with a trade (prior 1992)
• T3,S4 or equivalent (Light Current)

Experience

• Minimum of 3 years’ experience in Gaming Technical shift management position

Behavioural Competencies

• Motivating others / gaining co-operation
• Decision-making
• Problem-solving and designing equipment, systems
• Training; coaching; keeping abreast of new developments in field
• Planning and organisation
• Analysing / Diagnosing product performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills

Technical Competencies

• Gaming Product performance methodologies
• Gaming equipment repair, care and maintenance
• Gaming Compliance Procedures
• Financial management
• Proficient Computer Skills – MS Office; EGS

Certifications/Accreditation/Registration/Licenses

• Meets the requirements for a key Gaming Licence

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)
• Physically able to move and carry operating equipment in line with job requirements