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  • Posted: Nov 25, 2021
    Deadline: Not specified
  • Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
    Read more about this company


    Gap Claims Specialist

    Job Description

    The Claims Specialist manages the assessment of claims and has specialised knowledge of the claims environment. There is a strong focus on accurately and efficiently resolving the claim received whilst ensuring exceptional customer service and satisfaction

    Key Outcomes

    • The accurate and efficient processing of claims captured

    • Ad hoc duties- support in the operation of other divisions

    • Contribute towards continuous improvement and innovation at process and procedure level

    • To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time

    • Contribute toward risk management

    • Assist clients with queries and provide suitable query resolution

    • Accurate completion of administrative targets on a daily basis

    • Dealing with multiple telephonic queries from members, brokers and franchises

    • Ongoing feedback to clients

    • Ad hoc functions as required by Management


    Work Experience 


    • Insurance Industry Experience 


    • Health Insurance Industry Experience 


    Education, Qualifications and Accreditation with Professional Body 


    • Matric 

    • FAIS / RE5


    • FAIS / RE5 Accreditation with minimum 120 credits 


    Technical Skills or Knowledge  


    • Computer Literate incl. Microsoft Access

    Additional Information

    Personal Attributes 

    • Accountability

    • Action Orientated

    • Collaborative 

    • Communication Skills 

    • Simple Writing Skills 

    • Manages Complexity

    • Problem Solving Skills 

    • Creative Thinking

    • Decision Making SKills 

    • Efficient and Effective Mindset

    • Financial Acumen

    • Planning and Organisation 

    • Resilient and adaptive 

    • Resourcesful

    • Signancance and values orientated 

    Method of Application

    Interested and qualified? Go to Kaelo Engage on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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