General Manager - Artificial Intelligence Center of Excellence at MTN

Responsibilities

The General Manager: AI Centre of Excellence will:

• Define and drive the strategic vision, ensuring alignment with the organization’s broader digital transformation and business strategy
• Lead the design and implementation of enterprise AI infrastructure, ensuring scalability, security, and seamless integration with existing IT ecosystems
• Oversee AI program governance, ensuring AI initiatives adhere to regulatory requirements, ethical AI principles, and organizational compliance frameworks
• Ensure development of architecting scalable, high-performance AI platforms tailored to meet the unique requirements of MTN applications, such as customer service automation, predictive maintenance, network optimization, and fraud detection in alignment with business objectives
• Oversee the design and implementation of robust, scalable, and innovative AI solutions, managing the entire end-to-end AI solution blueprint and roadmap ensuring alignment with the MTN’s technical and architectural standards
• Oversee the design of scalable, modular solutions that efficiently accommodate growing data volumes, user demands and evolving business needs, while enabling future upgrades and AI advancements
• Develop a scalable AI infrastructure strategy aligned with enterprise-wide digital transformation goals, ensuring a high-performance and secure foundation for AI workloads
• Develop AI performance tracking mechanisms, defining clear KPIs to assess the effectiveness of AI initiatives and optimize AI model performance
• Drive continuous improvement in AI deployment methodologies, adopting best practices to accelerate AI model development, testing, and deployment
• Establish AI ethics and risk management guidelines, ensuring AI solutions align with MTN values and regulatory requirements
• Oversee AI infrastructure investments, ensuring alignment with long-term business objectives and emerging technology trend
• Identify emerging AI technologies and assess their potential impact on business operations, positioning the organization for future AI advancements
• Oversee AI data management and governance, ensuring AI models are trained on high-quality, unbiased data to produce reliable and ethical outcomes
• Lead the strategic establishment and ongoing governance of standards, processes, and frameworks across all AI programs, ensuring the programs comply with industry best practices and strict adherence to regulatory requirements

Qualifications

Education:

• Bachelor’s degree in Computer Science, Data Science, Information Technology or a related field
• Relevant certifications in AI/ML, Cloud Architecture (preferred)

Experience:

• 10+ years of experience in AI Strategy, deployment, and optimization, ideally within large-scale telecom environments
• Proven track record of leading AI strategy, governance, and execution at scale within large organization
• Expertise in AI infrastructure, Solution Architecture, cloud platforms, and enterprise AI applications across industries
• Strong experience in AI governance, ethics, risk management, and compliance with regulatory standards