MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Responsibilities
Strategy Enablement and Implementation
- Lead the implementation and continuous improvement of PMO strategies as a support function, aligning with the business objectives of the Business Lines.
- Design and embed PMO frameworks that govern non-customer-facing project execution across CS.
- Create comprehensive project plans, outlining key milestones, resources, timelines, and risk mitigation strategies.
- Serves as the central point of coordination for all Converged Solutions projects, ensuring that internal project deliverables are met on time and within scope.
- Partner with senior stakeholders to ensure cross-functional project alignment and prioritization.
- Coordinate with Customer Project Managers and BL Project Managers to ensure alignment between internal and external project milestones.
Operational Delivery
- Manage a portfolio of complex, high-impact initiatives, ensuring timely delivery, resource optimization, and benefit realization. Ensure the execution of CS projects from initiation to completion, ensuring operational excellence.
- Collaborate with internal project managers in BLs to ensure alignment of non-customer-facing project strategies with overall business objectives.
- Lead cross-functional project teams, driving accountability, operational excellence, and performance outcomes.
- Track and monitor project timelines, adjusting schedules as necessary to account for changes or delays.
- Ensure the successful implementation of new platforms and strategic initiatives, focusing on operational efficiency and scalability.
- Support capability development through mentoring and uplifting project management practices.
- Set clear objectives and responsibilities for team members involved in projects, ensuring accountability and performance tracking.
- Mentor and coach project team members, helping them develop their skills and achieve project goals.
Reporting
- Provide strategic, consolidated project reporting and insights to senior leadership, enabling effective decision-making.
- Maintain accurate, consolidated dashboards and documentation for project status, risks, and financials. Ensure accurate tracking of project deliverables and provide real-time updates on project progress and any challenges encountered.
- Enable transparency and traceability across all internal initiatives.
- Prepare and present regular project status reports, including key milestones, risks, and financial updates, to senior management and stakeholders.
- Maintain clear documentation of project plans, status reports, and meeting minutes to ensure transparency and accountability across teams.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice
Governance, Policies, Procedures
- Drive the implementation of project governance standards, tools, and templates that facilitate standardized project execution across both PMO and BL project managers.
- Ensure clear project objectives, scope, and deliverables are defined and aligned with governance standards.
- Document and maintain a project plan, incorporating timelines, resource allocation, and milestones, adhering to governance guidelines.
- Maintain a governance reporting framework, providing timely updates on project progress, risks, and decisions required from governance forums.
- Proactively identify project risks and issues, escalate them through appropriate governance channels, and monitor mitigation actions.
- Ensure adherence to the organization’s project governance framework, including approvals, decision-making processes, and required documentation.
- Maintain a risk register in compliance with governance processes, ensuring all risks are tracked, evaluated, and managed.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Qualifications
Education
- Minimum 4-year bachelor’s degree in project management, Business Administration, Engineering, or a related field.
- Project Management Professional or PRINCE2 certification will be advantageous.
Experience
- At least 7 years’ experience in experience in project management;
- Proven experience in managing both customer-facing and internal/non-customer-facing projects, ideally in the telecommunications or technology industry.
- Experience in working with cross-functional project teams and implementing process improvements is highly desirable.
- Experience with change management practices and the ability to work collaboratively across different business units.
- Worked across diverse cultures and geographies.
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Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.
Input into Operational Planning
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Account Management
- Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
- Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
- Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
- Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
- Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc.).
- Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
- Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
- Prepare reports on account performance as required.
Customer Service and Satisfaction
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met, and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.
Quality Control
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.
- Adopt a customer centric approach
- Build employee relations and collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self-insight and flexibility to adapt to different situations
- Live the MTN Brand – change and influence employees' behaviour
Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.
Education:
- Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related
Experience:
- At least 3 years of experience in the telecoms industry
- Experience in Account Management is essential, preferably in fast moving industry
- ICT Experience (GSM) is preferable
- Minimum of 3 years’ experience in a area of specialization; with experience in supervising others
- Experience working in a medium organization
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Responsibilities
Strategy Development and Implementation
- Lead, create, and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Act as a key player in driving not just sales, but also broader business transformation and long-term client success through Pre-sales and solution architecture function.
- Define and maintain the architecture and solution standards in line with MTN Group guidelines to guide the design and implementation of Business Line solutions within the identified specialised product/ solution domain.
- Continuously evaluate and refine pre-sales and solution architecture processes to ensure they are aligned with the company’s strategic growth priorities, increasing efficiency, and competitive advantage.
- Pre-sales and Solution Architecture Delivery Leadership
Lead a team to:
- Engage with clients to understand their business strategies and translate them into tailored technical solutions that provide competitive advantages.
- Serve as trusted advisors during the pre-sales process, guiding clients on how solutions can drive innovation and future growth in alignment with their long-term goals.
- Develop complex, customized architectural solutions that address specific client needs from the pre-sales stage through to proposal and delivery.
- Develop detailed, strategically aligned proposals that clearly outline business line solutions, their long-term benefits, associated costs, and competitive advantages.
- Align client technical requirements with both short-term project goals and long-term business strategies, ensuring the proposed solutions support future scalability, innovation, and growth.
- Lead RFP responses that not only meet client expectations but also position the company as a strategic partner in their digital transformation journey.
- Collaborate closely with forecasting and sales operations to drive and manage pre-sales and RFP pipeline.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Provide guidance on creating pricing models and provide input on contract negotiations.
- Oversee the implementation phase to ensure solutions are delivered as designed, while also tracking strategic impact and outcomes for the client.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance
- Strategic governance and interlock
- Develop and execute the Pre-sales and solution architecture governance framework and associated forums to govern the application of Business Line solution standards within the specialised product/ solution domain.
- Lead regular strategic meetings with key stakeholders to align on pre-sales and solution architecture activities, review solution performance, and identify new opportunities.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/ solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Qualifications
Education
- 3 years qualification / 4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related MBA / Masters Advantageous
Experience
- At least 7 years related experience in architecture design and delivery, inclusive of; Leadership position in pre-sales or solutions architecture.
- Extensive experience in designing and implementing complex technical solutions within telecommunications/ TechCo/SI's, including knowledge of network infrastructure, cloud services, and enterprise solutions.
- Proven track record of collaborating with sales teams to develop and deliver solutions that meet customer needs and drive revenue growth.
- Experience in managing complex solution development projects, from initial requirements gathering to final implementation.
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Identification of Analytical Problems
- Pro-actively liaise with relevant departments in and outside of the base management & segmentation team to understand and identify analytical business requirements
- Take responsibility for initiating new areas of analyses that would address future business needs,
- Succinctly define measurable analytical objectives that would address business requirements
- Communicate analytical objectives and problems within the team and to affected departments
- Identify potential additional business requirements to ensure the success of the analytical requirement
- Identification of data requirements and sources
- Accurately translate analytical objectives into specific data requirements
- Specify data requirements to BICC or other departments
- Specify data formatting, coding and other specific requirements in order to ensure seamless data provision
- Ensure data provision requirements are represented in appropriate business documentation
- Pro-actively identify potential data gaps and find relevant solutions to problems
- Play an active role in all business initiatives to improve the quality and delivery of business intelligence data
Analysis and Data Management
- Develop operational procedures for the collection, editing, verification and management of BM&S Data
- Operate computer hardware and statistical analysis software to manage and analyse data. This includes the conversion or translation of data into suitable formats e.g. csv, dat or sav
- Select appropriate analytical techniques to address analytical objectives
- Perform a selection of intermediate and advanced statistical analyses on data.
- Apply and use advanced statistical analyses in the identification of models that provide a predictive view to business problems
- Identify and investigate the use of new software and/or analytical techniques to address business analytical problems
- Recommend and implement relevant software and/or analytical techniques
- Implement cross functional learning’s in the Business Intelligence department as well as the broader commercial environment
- Assist in the identification and execution of pro-active analyses to ensure continuous business learning
- Reporting
- Prepare and develop appropriate reporting tools to consolidate analytical findings
- Ensure the integration of cross learning from other analytical areas/previous business intelligence reports
- Identify key business learning’s and opportunities resulting from analytical findings
- Assist in providing direction to business in terms of product, value added services and other related areas
- Present reports and recommendations to business owners and at an executive level
Independent thought and Judgment:
- Good commercial acumen
- Make decisions to drive immediate response times
- Prioritization of work.
- Goodwill credits within procedure and delegation of authority
- Evaluating credits and debits validity and allocating credit and debit value.
- Dissemination of information.
- Improvement of processes and procedures
- Personal presentation in line with company image
Qualifications
Education:
- Minimum of 3-year degree in mathematics/statistics/computer science/physics/ Engineering or related field
Experience:
- Experience with SQL or other programming languages
- Understanding of statistical analysis, experience with packages, such as R, MATLAB, SPSS, SAS, Stata, etc.
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Responsibilities
Context
- The IS area has to deal with the rapid advancement of systems and technology on within the following areas
- OSS (Operational support systems)
- BSS (Business support systems) layers
- Various Network platforms enabling many Billing, VAS and ISP network functions
- Deal with and environment that is highly regulated and legislated
- Deal with the consequences of operating in highly specialised environment where there is often a dire skills shortage
- IT environments with the Telecommunication industry do not tolerate the stoppages, breakdowns and low level of service
- Vendors/suppliers are inconsistent and have different methods of working which makes applying consistent rules of engagement a challenge
- Technical support and escalation often need to be ‘out of the country’ – with time lags for resolving critical issues
- When major issues/incidents arise on systems one will need to assist Operations in a “hands-on” fashion
- Ensure that vendors (whether they do development or system configuration) are correctly driven and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these
- Ensure that systems can deal with high transactional volumes wherein many environment also require low latency in order to properly fulfil real-time subscriber interaction requirements
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Governance
- Follow all corporate governance procedures in place
- Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
- Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
- Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage
- Create visibility of changes to core systems, data and products by informing the organisation of changes
- Support assessment of Portfolio maturity on an annual basis
- Influence and implement aspects of data security policies
- Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations
Tactical Planning and Operations
- Provide system consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
- Ensure the existence of proof of concept environments to assist with requirements definitions
- Ensure delivery of (authorised) projects according to the prioritised project list
- Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
- Ensure that vendors (whether they do development or system configuration) are correctly driven and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these and supply a an end result that meets any IS quality standards
- Ensure professional system documentation is up to date at all times
- Ensure that any common business rules, metrics and measures set in IS are followed
- Provide input into the design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements
- Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer
- Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems
- Internal Processes
- Full system co-ownership
- Planning and Operational areas need to function as a cohesive unit
Working relationships with Operational area must include:
- Discussing status of projects
- Discussing new projects on the horizon
- Discussing system issues that may or may not require planning analysis
- Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities
- Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
- Perform ATPs with Operations and vendors
- Help test system functioning through the application of custom scripts
- Common area for capturing and updating of Project Info
- Make sure that updates to project information is done in a centralised manner such that the following is always up to date:
- Scope Summaries
- Project Status
- Risks and Issues
- Fully unpacked Scope and Taxonomy
- Costs
- Project Chronology
- Delivery of Internal Business as Usual Projects
- Continually identify the following in your area
- Capacity Upgrades that are required due to Network Traffic
- Software Upgrades required to ensure adherence to maintenance agreements
- Aspects of a system that have not been performing optimally that require changes to architecture
- Hardware that is reaching end of life and requires replacement
- These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget
Skill Tracking incl Self Learning
- Make sure that you demonstrate effort to develop your own skills which helps with your career by
- Making sure that you are going on as many courses a year and are reviewing your development with Line Management
- Making use of any CBT training that the Company offers
- Demonstrate self-motivation such new skills are gained "on the job" which don't always require course work. This demonstrates self-learning ability
Keep track of:
- Courses you have done
- Development you believe you need
- Skills have been self-taught
- Extra studies of professional bodies
- Using what you keep track of and also rate yourself and further knowledge you believe you need to gain
- This enables Line Management to better guide developmental needs through a more complete perspective of skills and needs
System Ownership
- One is allocated a set of systems for which you have the primary responsibility and a set of systems for you have a secondary responsibility
- Although a lot of project focus would be on primary systems one is required to do project work on secondary systems to ensure balance and continuity
- Any system within the Service Delivery space can be allocated and one will be expected to take up many new challenges
Information Management
- Work with Line Management to ensure that all documentation, scripts and project information in stored in a central fashion and is easily accessible to the team
- Ensure that methods for applying versions are logical and consistently followed
Core Planning Functions
- Living System Logical Architecture Documentation
- Each system required documentation used to convey the full logical architecture of a system with all use cases and functional logic within
- This must be the first port of call when wanting to convey a new requirement or a change to the vendor
- With these documents, the creation of an FRS (Functional Requirements Specification) is quick as the full functioning is already mapped out avoiding any need to reverse engineer
- The success of this document is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy
- Make sure these are updated at the completion of every project
- Living System Snapshot, Roadmap and Project History Documentation
- Each system requires a document that is updated on a quarterly basis which must cover
- The capacity of the system (licenses and hardware)
- The current and historical utilisation of the system (traffic)
- Functional overview of the system
- History on projects which incurred changes to the system
A Roadmap including:
- Business as usual projects (BAU)
- Proposals to Business
- Requirement Analysis and the supply of Functional Specifications to vendors
- One needs to play active role in requirements analysis. This means providing comprehensive input on:
- Business Requirement Definitions
- Marketing Plans
- Marketing Road-maps
- Marketing Strategy
- Core Network Strategy
- BAU requirements as identified for each system
- End to End Solution Architecture Requirements
- And from any final set of requirements a Functional Requirement must be created which serves to:
- Impart an understanding of the problem space
- Provide the business and product objectives of the project
- Give an understanding of where the product and target system are in the context of fulfilling the business objectives
- Provide detailed and specific instruction to the reader in terms of what the target system or component thereof is required to achieve
- Provide an understanding of the environmental and business constraints in achieving a solution to the requirements
- Provide documentation creation and update requirements for the project
- Capacity planning for special events or increasing traffic volumes
- Planning of a systems footprint, licensing and utilisation must take place. This includes:
- Software Upgrades on platforms
- Hardware replacements or forklifts
- New hardware
- Licensing upgrades
- This also includes providing details on topology changes, managing site preparation and working with other areas on Core and IP network integration and design
Innovation and Proof of Concept work
- In any environment one is required to demonstrate possibilities to Business. This usually takes place through what is known as a Proof of Concept (PoC) and can be in one of two forms:
- Those where a full functional requirement is created for a vendor to provide all aspects to the PoC
- Using ones multi-skilling in order to demonstrate features which often requires the need to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost
- System Reporting and E2E testing
- There has to be a focus on Systems relating to driving
- Subscriber Experience testing
- System utilisation reporting
This requires:
- Deep system knowledge
- Database and report writing skills
- Scripting and general development/coding skills
Incident and Event Reporting
- Each year there is at least 1 event (Festive Season) that needs to be planned for and constitutes:
- A Capacity and mitigation plan prior to the event
- A Post event report on the traffic experienced and any learnings from issues that arose during the event
- Each year any system would have a few major incidents that would happen and Operational areas require assistance on assembling these
Financial
- Vendor Relations, Leverage and Quarterly reporting
- Meet with vendors as least twice a year
- Convey problem areas to vendors and request action plans
- Ensure that vendors supply quarterly reports on system health and utilisation and anything else as per contract
- Ensure that assistance is provided to obtain maximum value for minimum cost from vendors
- Budget assistance and tracking
- The Living System Blueprint, Topology, Utilisation, Roadmap and Project History" for each system is to contain a roadmap of projects requiring funding
Spend must be kept which includes tracking of the following:
- Breakdown of spend (tangible and intangible software, licenses and hardware)
- Project numbers
- Requisition numbers
- PO numbers
- Invoice numbers
- All funding must be capitalised within the targets set by MTN
- Assistance with Yearly CAPEX Plans and tracking spend through the year
Ensure that team members are working together to ensure that spend is kept track of, including:
- Breakdown of spend (tangible and intangible software, licenses and hardware)
- Project numbers
- Requisition numbers
- PO numbers
- Invoice numbers
Must work with Line Management to:
- Tally up all spend and budget positions on a regular basis
- Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year
- Ensure that capitalisation targets are achieved
- Assistance with contract negotiations and driving to conclusion
- Update a central location with information on what the vendor supplies
- Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and brand new contracts)
- Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required
- Ensure proper fixed pricing is in place and that MTN IPR is protected
Customer
- Delivery of Business projects
- The primary objectives is to deliver on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget
- In addition all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles
System/Project hand-overs to Operational areas
- Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
- Documents include: Installation & Operations Guides, 3rd Party Interface Control Documents as well as ATPs (Acceptance Test Procedures)
- Supply Living System Logical Architecture and Living System Snapshot, Roadmap and Project History Documentation created from planning activities
- Work with Operations to perform the ATP together with the vendor
- Assist with any automation of ATP procedures by writing scripts
- Assist with any script writing to put in place End to End test procedures
- Ensure that System utilisation reports are in place
Technical Landscape and Business Proposals
- Present the following to Business as regularly as possible:
- Underutilized capabilities of Systems
- Product ideas against these capabilities
- Future Technical Landscape and how it may influence future products
Supervisory / Leadership / Managerial Complexity
- In all matters and decisions to seek consensus with, and contributions from, as wide a group of stakeholders as possible
- Ensure that Customer and project issues are identified timeously, documented, resolved and communicated
- Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must be maintained at all times
- Knowledge sharing with other team members
- Knowledge sharing is key to the success of the CIO team and helps with the growth of all individuals and must take place at all times
- Knowledge hoarding of any kind is discouraged and one must strive to openly share knowledge in a centralised and easily accessible fashion
- One must constantly engaging fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained)
- Liaise Core Network and IP Planning (CTO) so that they are aware of projects and new systems being deployed and log projects with them where required
- Collate budgetary input in an area thereby assisting Line Management to track requirements and spend on systems
- Assist with negotiation of domain related contractual agreements with vendors
- Liaise with Billing and RA areas to keep them updated as to billing record formats and traffic cases
- Driving the capture and updating of Project Info and Priorities:
- Must work with Line Management to list and prioritise projects and make sure
- Must make sure that updates to project information is done in a centralised manner such that the following is always up to date:
- Scope Summaries
- Project Status
- Risks and Issues
- Fully unpacked Scope and Taxonomy
- Costs
- Project Chronology
This means:
- Constantly working with team members to facilitate discussions on prioritisation with Line Management
- Playing a mentor-ship role to guide priorities in the team
- Motivating team members such that quality updates on project information and status is always done (including reviewing and commenting on these updates)
Key Customer Relationship Management:
- The Business always needs help to understand system capabilities and how these can help drive their various initiatives and product Road-maps
- One needs to freely offer up this type of knowledge day to day interactions with Business
- This must be done by:
- Making sure that a up to date Living System Snapshot, Roadmap & Project History documentation exists that can made available at any time
- Offer up alternative options based on our system knowledge when reviewing requirements
- Holding Stakeholders forums whenever it may be required
Knowledge Mentoring:
One not only needs to:
- Demonstrate to team members that any document, spreadsheet, diagram or script that someone is working on needs to have a logical place where it can be easily found
- Work with fellow team members to logically structure this knowledge base and ensure that any HOW-TOs do not remain in e-mails
- Commit to being multifaceted in ones skill set and continually demonstrate the usefulness thereof
- Demonstrate a passion around the planning function and always innovate
- But must also
- Encourage knowledge sharing and set-up sharing sessions where any hoarding is taking place
- Look after central knowledge stores within system domains
- Actively pass on knowledge that has been gained
- Must motivate others and strive for a deep understanding Service Delivery platforms and pass on knowledge
Service Delivery Culture improvement:
- One is on the road to becoming a leader and needs to act in the best interests of the entire Service Delivery team as well as the greater CIO function and MTN by and large. This means:
- Keeping people positive such that team members view issues as challenges which is an opportunity to learn and grow
- Continually act to work through any negativity and maintain a healthy up-beat work environment by giving team members pep/motivational talks during day to day working life
- Must ensure that one lives the CIO team brand and execute all aspects of the function at all times
Minimum Requirements:
Education
- 3 year Degree or Diploma in Information Systems or Engineering (Bsc IT, Bcom IT)
Industry Experience
- At least 3 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 2 years should be applicable experience at an internationally recognized operator. The Specialist must be widely read and know about many facets of Telecoms including open-source projects and I.T. technologies in general
- Minimum of 3 years’ experience in the mediation of data, with experience in supervising others in the mediation space.
- System architecture (call/data session flows etc.).
- Experience working in a medium organization
- Project management and business optimisation experience would be advantageous
- Exposure to managing external vendor/supplier relationships and service level agreements
- The following experience is a must for this position
- A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system
- A background in database administration
- A background in Unix/Linux OS systems administration
- A background in Hardware and Storage administration
- Some solid background in programming (e.g. Java, Python, Perl, PHP, C/C++, C#, VB.Net, Erlang etc) is mandatory
go to method of application »
Responsibilities
The Senior Manager – AI Legal and Regulatory will be responsible for the following
- Develop and implement comprehensive legal frameworks, policies, and guidelines for the responsible development and deployment of AI, ensuring compliance with data protection, IP rights, and AI-specific regulations
- Provide legal counsel on AI-related matters, including the interpretation and application of AI regulations, data protection laws, and intellectual property rights while advising on emerging legal risks and opportunities to align the organization’s AI initiatives with both local and international regulations
- Develop standardized contract templates utilizing AI –powered legal and commercial tools (eg: luminance) for efficiency and consistency
- Review and negotiate on contracts, agreements, and partnerships related to AI technologies, ensuring compliance with regulatory requirements and protecting the company’s intellectual property and business interests
- Establish AI- related legal clauses to be included in new contracts, covering compliance, intellectual property, liability, and ethical considerations. Review existing contracts to identify necessary updates as AI becomes a core component of the services
- Collaborate with AI programme governance & reporting team to assist in the development of AI governance structures, advising on compliance and risk management protocols for AI initiatives
- Work closely with technical teams to assess the legal implications of AI models, focusing on key areas like data usage, bias, privacy, and transparency, guiding the alignment of AI systems with legal and ethical standards throughout their development and deployment
- Partner with AI ethics and compliance team to lead the organization’s compliance efforts with international and local data protection regulations in the context of AI
- Monitor emerging AI regulations & industry trends, both locally and globally, to keep the company ahead of changes in the legal landscape
- Act as the point of contact for regulatory bodies on AI-related matters, representing MTN in discussions about AI laws and policies and advocating for favorable AI policies and regulations
- Conduct regular audits and assessments of AI systems identifying and mitigating legal risks related to privacy, bias, intellectual property, and data usage to ensure ongoing compliance with legal standards
- Advise on intellectual property (IP) matters related to AI, determining data ownership, and negotiating licensing arrangements to ensure organization’s innovations are properly protected and align with legal standards and business objectives
- Provide training and resources to internal teams on AI legal compliance ensuring that all relevant stakeholders understand the legal implications of AI deployments
- Act as trusted advisor and provide legal support in the event of any legal disputes or claims related to AI technologies and advise on potential settlements or actions
Qualifications
Education:
- Bachelor’s degree in law, Computer Science, Data Science or a related field
- Certification in AI and Technology Legal and regulatory frameworks, Intellectual Property, Data, (preferred)
Experience:
- 8+ years of experience in legal, with a deep understanding of AI related regulatory frameworks, data privacy, and regulatory compliance
- Proven track record of advising on complex legal matters in the context of AI, data protection, and IP
- Familiarity with international regulations and regional data protection laws
- Prior experience in regulatory advocacy or working with government and industry bodies is an advantage
- Experience of working in a complex, regulated environment such as telecommunications, finance, or technology
go to method of application »
Responsibilities
Strategy Development and Implementation
- Develop and implement the Business Development Strategy and annual plan for Enterprise Regions.
- Define the commercial vision and go-to-market strategy for the regional enterprise segment.
- Align regional execution to the national EBU strategy.
- Work with sector and regional leaders to identify and prioritize high-value opportunities.
Sales, Business Development & Key Account Management Leadership
- Source, shape, and close large strategic deals with a focus on LE and PE segments. This may include prioritizing and planning a target list of “Must Win” acquire and grow clients across LE and PE segments working with the Segment Leads, GAMs and LAMs
- Meet defined sales and revenue targets for these Must Win Clients and Deals
- Engage with Regional Enterprise Heads to understand their priorities and plans, support and guide their thinking through best practice advice and provide direct support in engaging priority regional accounts
- Provide feedback through regular engagements with Head of Regions on Regional Enterprise performance and client account initiatives
- Proactively network with industry leaders and CXOs to identify new revenue streams
- Drive new customer acquisition within corporate and public sector accounts at the provincial level.
- Segment existing accounts, identify gaps, and execute a growth strategy.
- Maintain a strong sales pipeline, with a focus on conversion and revenue growth.
- Expand existing accounts by increasing share of wallet across key industries.
- Develop CXO-level relationships to drive brand association and influence key decision-makers.
- Collaborate with Global and Key Account Managers to enhance enterprise sales execution.
- Execute the SME strategy defined by the national SME GM to drive growth across direct and indirect channels.
- Expand revenue generation across sales channels, including Direct Sales, Virtual Sales, Telesales, Branded Retail, and Online.
- Develop and manage channel partner relationships to maximize market coverage.
- Conduct regular sales cadence reviews to track performance and revenue targets.
Customer Experience, Deal Structuring & Operational Excellence
- Partner with Head Office Client Services to deliver exceptional customer experience.
- For identified big deals, support the shaping and structuring of the deal to enhance winnability and profitability, working closely with the product team where relevant.
- Conduct regular CSAT surveys and implement continuous improvement initiatives.
- Ensure robust sales forecasting processes and drive adoption of sales tools.
- Maintain forecast accuracy within acceptable variance ranges.
- Support the shaping and structuring of large, complex deals to enhance profitability and winnability.
- Without disempowering/ removing accountability from the GAM/LAM, prioritise key client relationships to build in these “Must Win” clients at CIO/ CXO level
- Utilize regional and industry insights to tailor customer-centric enterprise solutions.
Financial Leadership & Cost Control
- Collaborate across centre and Regions team in assessing the correct bundling of opportunities across products offered by Enterprise to improve overall revenue numbers and increase market penetration.
- Monitor financial performance, including revenue, expenses, and profitability, and implement cost control measures using frameworks to track progress against strategic goals.
- Conduct financial analysis and forecasting to support strategic decisions and business planning.
- Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
- Where relevant, ensure Vendor and IT costs are effectively managed.
Governance, Policies & Procedures
- Develop and enforce governance policies and procedures to ensure compliance with corporate standards and regulatory requirements.
- Implement risk management strategies to identify, assess, and mitigate business risks.
- Maintain accurate and transparent documentation of business activities and decisions.
- Conduct regular reviews and audits to ensure adherence to governance policies
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Create and implement own personal development plans.
- Manage own performance and identify training needs. Coach and guide colleagues.
- Share deep domain knowledge and expertise with peers, helping them understand complex concepts and best practices.
- Where required, lead formal and informal training sessions on tools, processes, or methodologies.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour.
Qualifications
Education
- Minimum of relevant 4-year tertiary degree
- MBA or masters is advantageous
Experience
- Minimum of 8-10 years relevant enterprise experience in large Technology based business transformation with minimum of 4 years in enterprise Business unit.
- Minimum 2 years in a managerial or supervisory role.
- Strong background in telecommunications and business transformation.
- Proven track record in business development, deal structuring, and revenue growth.
- Experience engaging at CXO/CIO levels to influence high-value deals
go to method of application »
Responsibilities
Strategy Enablement
- Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.
- Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.
- Stay updated on product-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.
Operational Delivery (Solution Sales)
- Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
- Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
- Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
- Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
- Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
- Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
- Develop a portfolio of solutions per priority industry with supporting sales materials.
- Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
- Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
- Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.
- Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
- Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.
Customer Engagement & Relationship Building
- Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.
- Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Customer Experience and Satisfaction
- Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.
- Help analyze customer feedback to identify patterns, pain points, and areas for improvement.
- Support the execution of initiatives aimed at improving customer satisfaction and loyalty.
- Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.
- Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.
Governance, Policies, Procedures
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- 3-year tertiary qualification/ degree (Commercial/ Technical) in related field
- Relevant certification/ additional requirements advantageous
Experience
- At least 5 years of technology and business transformation related experience in sales;
- 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
- 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions
- Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
go to method of application »
Responsibilities
Strategy Enablement
- Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.
- Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.
- Stay updated on product-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.
Operational Delivery (Solution Sales)
- Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
- Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
- Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
- Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
- Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
- Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
- Develop a portfolio of solutions per priority industry with supporting sales materials.
- Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
- Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
- Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.
- Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
- Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.
Customer Engagement & Relationship Building
- Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.
- Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Customer Experience and Satisfaction
- Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.
- Help analyze customer feedback to identify patterns, pain points, and areas for improvement.
- Support the execution of initiatives aimed at improving customer satisfaction and loyalty.
- Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.
- Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.
Governance, Policies, Procedures
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- 3-year tertiary qualification/ degree (Commercial/ Technical) in related field
- Relevant certification/ additional requirements advantageous
Experience
- At least 5 years of technology and business transformation related experience in sales;
- 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
- 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions
- Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
go to method of application »
Responsibilities
Strategy Enablement
- Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.
- Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.
- Stay updated on industry-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.
Operational Delivery (Solution Sales)
- Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
- Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
- Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
- Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
- Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
- Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
- Develop a portfolio of solutions per priority industry with supporting sales materials.
- Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
- Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
- Catalyse customer adoption of MTN solutions by leveraging Converged Solutions industry scenarios.
- Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.
- Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
- Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.
Customer Engagement & Relationship Building
- Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.
- Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Customer Experience and Satisfaction
- Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.
- Help analyze customer feedback to identify patterns, pain points, and areas for improvement.
- Support the execution of initiatives aimed at improving customer satisfaction and loyalty.
- Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.
- Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.
Governance, Policies, Procedures
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the Business Line area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- 3-year tertiary qualification/ degree (Commercial/Technical) in related field
- Relevant certification/ additional requirements advantageous
Experience
- At least 5 years of technology and business transformation related experience in sales;
- 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
- 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions
- Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client- centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Relevant Cloud, Network or Unified communication certifications – CCNP or equivalent
- Full CCIE advantageous
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client-centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Microsoft Certified Professional
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client- centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/Bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Relevant Cloud, Network or Unified communication certifications – CCNP or equivalent
- Full CCIE advantageous
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
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Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client-centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/Bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Relevant OEM Security Certification
- Azure, AWS or Google etc.
- Fortinet, Palo Alto, Symantec etc.
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
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Responsibilities
Strategy Development and Implementation
- Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
- Provide input to sales targets to meet business needs.
- Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
- Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
- Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
- Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
- Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
- Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
- Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
- Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.
- Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
- Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
- Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.
- Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
- Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
- Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
- Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
- Orchestrate service providers and develop back-to-back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners, and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour.
Governance
- Strategic governance and interlock
- Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution.
- Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Qualifications
Education
3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related MBA / Masters Advantageous
Experience
- At least 7 years of related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
- Proven track record of successfully leading product teams and driving product innovation.
- GTM & P&L
- Experience managing the full product lifecycle, from concept to market launch.
- Strong background in market analysis, product positioning, and competitive strategy.
- Experience in demand management and sales forecasting in a technology-driven environment.
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Responsibilities
The General Manager: AI Centre of Excellence will:
- Define and drive the strategic vision, ensuring alignment with the organization’s broader digital transformation and business strategy
- Lead the design and implementation of enterprise AI infrastructure, ensuring scalability, security, and seamless integration with existing IT ecosystems
- Oversee AI program governance, ensuring AI initiatives adhere to regulatory requirements, ethical AI principles, and organizational compliance frameworks
- Ensure development of architecting scalable, high-performance AI platforms tailored to meet the unique requirements of MTN applications, such as customer service automation, predictive maintenance, network optimization, and fraud detection in alignment with business objectives
- Oversee the design and implementation of robust, scalable, and innovative AI solutions, managing the entire end-to-end AI solution blueprint and roadmap ensuring alignment with the MTN’s technical and architectural standards
- Oversee the design of scalable, modular solutions that efficiently accommodate growing data volumes, user demands and evolving business needs, while enabling future upgrades and AI advancements
- Develop a scalable AI infrastructure strategy aligned with enterprise-wide digital transformation goals, ensuring a high-performance and secure foundation for AI workloads
- Develop AI performance tracking mechanisms, defining clear KPIs to assess the effectiveness of AI initiatives and optimize AI model performance
- Drive continuous improvement in AI deployment methodologies, adopting best practices to accelerate AI model development, testing, and deployment
- Establish AI ethics and risk management guidelines, ensuring AI solutions align with MTN values and regulatory requirements
- Oversee AI infrastructure investments, ensuring alignment with long-term business objectives and emerging technology trend
- Identify emerging AI technologies and assess their potential impact on business operations, positioning the organization for future AI advancements
- Oversee AI data management and governance, ensuring AI models are trained on high-quality, unbiased data to produce reliable and ethical outcomes
- Lead the strategic establishment and ongoing governance of standards, processes, and frameworks across all AI programs, ensuring the programs comply with industry best practices and strict adherence to regulatory requirements
Qualifications
Education:
- Bachelor’s degree in Computer Science, Data Science, Information Technology or a related field
- Relevant certifications in AI/ML, Cloud Architecture (preferred)
Experience:
- 10+ years of experience in AI Strategy, deployment, and optimization, ideally within large-scale telecom environments
- Proven track record of leading AI strategy, governance, and execution at scale within large organization
- Expertise in AI infrastructure, Solution Architecture, cloud platforms, and enterprise AI applications across industries
- Strong experience in AI governance, ethics, risk management, and compliance with regulatory standards
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Key Performance Areas
- As part the Group Tax team, the role is responsible for delivering to a specialized Transfer Pricing portfolio.
Group Transfer Pricing
- Input into the enterprise-wide Transfer Pricing Strategy, Mandate and Policy. Responsible for maintaining, reviewing and cascading the Group Policies to ensure alignment with regional tax law and legislations.
- Develop/provide input, maintain, and update Region-specific transfer pricing policy and guardrails.
- Oversee operations, accounting, and compliance in relation to transfer pricing policies.
- Evaluate cross-border transactions and recommend appropriate transfer pricing and tax applications.
- Provide expertise, advise and monitor transfer pricing compliance across the Group.
Transfer Pricing Strategy
- Guide in the development and preparation of transfer pricing documentation (Master File, Local Files, Country-by-Country Reports (CbCR) and other related requirements, ensuring compliance with local and international regulations (OECD Guidelines, BEPS Action Plan, local tax laws).
- Oversee the preparation of transfer pricing policies and ensure they align with business models and commercial realities.
- Provide advice on the selection of transfer pricing methods for intercompany transactions and assess the arm’s length nature of pricing arrangements.
Advisory and Regulatory Support
- Liaise with tax authorities on transfer pricing matters and handle tax audits related to intercompany pricing and arrangements.
- Maintain an understanding of evolving transfer pricing regulations and provide updates to senior leadership on potential risks or changes.
- Consult and advise Opcos on transfer pricing related issues.
- Assist Opcos to adhere to critical compliance requirements.
- Input into the Opco management team with respect to transfer pricing related change element and its impact, from both a tax strategic and operational level.
- Assist with driving the knowledge management process for the Opco and provide oversight on technical and operational trainings, based on service delivery / tax environment changes.
- Provide functional support and advisory services to business leaders on International Tax and Transfer Pricing matters.
Transfer Pricing Risk Management:
- Identify and manage transfer pricing risks associated with intercompany transactions and structures.
- Input into measures to mitigate risk and resolve issues that may arise in relation to transfer pricing audits or disputes.
Business, Project, M&A, Strategic Initiatives and Special Responsibilities
- Support various strategic business initiatives with respect to the transfer pricing implications as relates to new entities / businesses.
- Work with external advisers and counsel on Deal Advisory and Transactions (as they relate transfer pricing), including M&A deals and transaction structuring, evaluation of local and foreign transfer pricing implications, compliance, assessments as it impacts Group Tax risk positions and exposures.
- Project manage specialized Technology, integration and automation initiatives as they pertain to group Transfer Pricing.
Other Core Activities
- Foster positive and proactive transformation of MTN’s partnerships with external audit firms, revenue services and other key partners into value-creating, strategic relationships with mutual value exchange.
- Provide training to business leaders, Local Opco Tax teams and other relevant functional team members based on amendments on international and southern African tax laws, regulations and positions.
- Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Departmental Performance Management and Reporting
- Participation in the monitoring of performance and alignment with divisional strategy including own business performance and improvements for future performance.
- Periodically review reports from the Opcos and other business units within the MTN Group.
Staff Leadership and Management
- Manage team members, providing leadership, mentorship, growth and development path for the junior managers and provide active involvement and training of tax team members.
- Set clear objectives and goals for the team and enables the team to deliver and use operating mechanisms to continually assess progress and improve.
Job Requirements
Education:
- H. Dip Tax or equivalent
- CA (SA), CIMA or equivalent, B. Proc, BA LLB or equivalent
- Articles from a top 5 audit firm or at a law firm
- Master’s Degree in Tax Law advantageous
- Advanced Diploma in Transfer Pricing advantageous
Experience:
- 10 years transfer pricing experience with 5 years-experience at management level
- Strong knowledge of international tax laws and transfer pricing guidelines (OECD, BEPS).
- Experience with transfer pricing documentation, including preparing and reviewing master files, local files, and CbCR.
- Proficiency in financial modelling, including advanced Excel skills (e.g., financial analysis, forecasting, and benchmarking).
- Experience in handling tax audits and transfer pricing disputes (Revenue Authority experience will be advantageous)
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Responsibilities
Revenue recognition:
- The accounting for revenue generated from the Service Delivery Platform (SDP) in accordance with IFRS, including the unearned revenue (IFRS15).
- Prepare all Revenue Accounting calculations and journals in accordance with IFRS 15
- Prepare reconciliations between airtime sales, charging systems and the general ledger to ensure the completeness of Revenue.
- Calculating the contract liability relating to the Voucher system.
- Ongoing monitoring of all key primary controls that originate from Receivables and the charging system to facilitate full accountability over the completeness, accuracy and validity of revenues and where necessary bring outdated controls to management attention with a suggested solution.
- Validating source data reports used for revenue reporting to ensure accuracy and completeness of reports.
- Reviewing and assessing current and future products to ensure that revenue recognised complies with IFRS principles. If any changes are noted, recommendations should be posed to correct it.
- Ensure that all accounting entries comply with IFRS.
- Review mappings from source systems to the GL to ensure integrity (accuracy, completeness and validity) of financial information and to ensure revenue allocations are correct.
- Review account mappings and classification of revenue streams into appropriate segments for group reporting purposes. Ensure all new products are accounted for in the Billing and Financial system to ensure accuracy and completeness in Financial Statements.
- Systematise and Enhance critical technology solutions relating to revenue such as the IFRS15 cube/Billing system and other primary controls.
- Contribute to enhancements in the billing systems in order to facilitate data output which is insightful to finance and marketing
- Resolve complaints and escalated queries with regards to revenue accounting timeously.
- Provide financial input on request from other MTN functional areas.
- Prepare the monthly segment report for Group reporting and engage with stakeholders in all the relevant business units to verify outputs
- Provide input to monthly Opco pack, Quarterly reporting pack, board and audit committee documents as well as the business plan as relates to revenue
- Engage with business units and reporting team on the accuracy of the non financial information
Revenue Assurance
- Assist in the development and implementation of the RA process in accordance with the RA Framework for the MTN Opco Revenue Department
- Review of all MTN OPCO Revenue Department RA controls on an ongoing basis
- Ensure resolution of all RA issues
- Reporting on all RA issues to the Manager & Senior Manger
- Participation in relevant RA workstream forums
Cost of Sales
- Ensure the accuracy of cost of sales relating to airtime vouchers, cards and handset.
- Analyse that the airtime discount provided to channels in relation to voucher sales is accurate according to the contracts signed and accurately depict the value in the Income Statement. Identify any variances and provide management with meaningful and insightful explanations.
- Prepare the relevant reconciliations between the general ledger and sub-ledger in support of the cost of sales recorded for the month.
Revenue and Cost of Sales analysis
- Prepare insightful analysis to management on Revenue movements, financial and non financial.
- Prepare insightful commentary on a monthly basis on revenue performance integrating factors from various sources including network performance, seasonality and trends, marketing information on products and promotions etc.
- Create working relationships with members for various departments within the organisation to gain insights on the revenue streams.
- Work with the responsible Business Units to understand the new products to be launched and the drivers for these products and the impact on Revenue.
- Prepare detailed reconciliations between Spend and Recharge Dashboard to Revenue Recognised and prepare explanations for any variances noted.
- Perform recurring and ad hoc detailed revenue analysis
- Assist the manager to design dashboards for stakeholders:
- Product and segment owners
- Finance Business Partners
- Provide insights and commentary for internal and external reporting such as monthly, quarterly, and annual reviews, board and audit committee presentations.
Revenue and cost of sales Forecasting/Budgets
- Prepare top-down budget/forecasts regarding revenues and cost of sales using the insights obtained.
- Update forecasting models for daily, weekly, monthly and quarterly revenue forecasts.
- Monitor revenue and cost of sales drivers, comparing to expectations. Continually test for reasonability and validity. Identify new drivers.
Implementation and performance of the revenue accounting cycle controls and documentation of processes
- Analyse various revenue impacting system integrations in order to develop key controls, policies and procedures governing the accuracy.
- Update the process flows documenting product lifecycle, charging, provisioning and rating as is necessitated for the accurate recognition of revenue. And were necessary, assist the manager with the designing of process flows when new products are introduced.
- Implement key controls to ensure timely, efficient, accurate and insightful reporting of revenues
- Provide inputs to revenue related system changes
- Monitor daily, weekly and monthly controls to minimize the risk of revenue leakage
Month end and reporting periods
- The capturing of the journals and adjusting journals into the financial system upon review of the manager.
- Calculate the rates used to recognise revenue relating the different bearer types accurately that will represent the recharges off the charging system and then revenue recognition.
- Ensure that the Income Statement accurately represents the information that has been captured off the charging system.
- Assist the manager by ensuring that month-end deadlines are met timeously.
- Provide input to the compilation of the annual financial statements including supporting disclosures that are revenue related.
- Prepare financial and balance sheet reconciliations related to revenue recognition and bring material variances to management attention.
- Review mappings from source systems to the GL to ensure integrity (accuracy, completeness and validity) of financial information and to ensure revenue allocations are correct.
- Prepare reconciliation over revenue related balance sheet provisions including the completeness, accuracy, validity of the balances and related provisions
- Review SP Debtors Control and Inter-company and manage the related clearing accounts.
- Develop insightful revenue reporting and develop dashboard for stakeholders:
- Manager: Revenue Accounting & Analysis
- Regional teams
- Senior Manager: Revenue Accounting & GM: FP&A
- Finance Business Partners
- Provide insights and commentary for internal and external reporting such as monthly, quarterly and annual reviews.
- Perform recurring and ad hoc detailed revenue analysis
- Perform month-end closure and ensure timeous reporting.
- Streamline financial reports to ensure that they are aligned to the accounting system.
- Preparation of all financial reconciliations related to revenue recognition
- Analyse results and highlight variances and corrective action.
Audit and Revenue Information requests
- Assist in co-ordinating the audit (internal and external) of revenue recognition
- Provide support to other business units which require revenue related information such as regulatory, business units.
- Assist with the audits fielding or referring questions and requests from the auditors
- Liaise with the auditors around their requirements and prepare schedules required for the audit.
- Work with Revenue Assurance to ensure that gaps identified are addressed and resolved timeously.
Improvement and reviewing new business requirements
- Review proposed marketing products to be integrated into the billing environment to ensure that controls are in place, and that revenue is recorded correctly in line with principles of IFRS
- Provide input to marketing as well as billing team on the configuration of products in the billing and charging systems in order to facilitate accurate revenue recorded and reporting
- Review all revenue related contracts to ascertain billing configuration and accounting treatment as well as potential tax treatment which must be referred to the tax department
- Review proposed changes to rates and ensure positive margins are maintained and revenues are reported according to rate changes
- Provide input to define the business requirements of billing system enhancements.
- Identify processes and procedures where the quality of work may be improved
Qualifications
Education:
- Completed 3 year degree, CA(SA) or degree in financial accounting at honors level post articles with entry into board exams
Experience:
- 3 years articles within one of the audit companies or TOPP at a telecommunications industry
- Experience working in a medium to large organization would be advantageous.
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Key tasks
Risk Assessment:
- Conduct quantitative risk assessments and scenario analyses to evaluate the potential impact of various external and/or internal business risks.
- Consider medium and long term (1- 5 years) implications of risk actions on the viability of the business from a broad perspective
- Consider the impact of solutions on other areas of the business, as well as the interdependency of units
- Drive best practice, continuous improvement and innovation at process and procedure level within the Risk Management unit
- Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals
- Develop and maintain risk metrics and dashboards for stakeholders.
Model Development and Optimization:
- Design and develop statistical, financial or econometric models to assess risk to assess risk at a strategic and operational level.
- Develop predictive models for operational risk (e.g., network downtime or IT outages), financial risks, and customer behavior (e.g., churn or payment default).
- Build and maintain scenario-based models to assess risks related to evolving technologies and business changes in the telecommunications industry.
Quantitative Risk Modelling:
- Develop and implement robust quantitative models to measure risks associated with financial exposures, operational incidents, fraud, and business performance.
- Apply statistical techniques and machine learning algorithms to assess network risks and predict system failures.
- Conduct Value-at-Risk (VaR), scenario analysis (Monte Carlo simulations), and sensitivity analysis to assess business vulnerabilities under adverse conditions.
- Analyze network and system performance data to quantify risks related to outages, congestion, or downtime, and propose mitigation strategies.
- Conduct financial risk analyses to forecast potential impacts on revenue from customer churn, market competition, or credit defaults.
Scenario Stress Testing:
- Perform stress testing under various adverse scenarios, including macroeconomic shocks, regulatory changes, and market shifts, to evaluate their impact on company operations and financial health.
- Develop simulation models to assess the effectiveness of risk management strategies in different scenarios.
Data-Driven Decision Support:
- Analyze large datasets to extract meaningful insights
- Work closely with data engineering teams to ensure high-quality, consistent data is used in all modeling efforts.
- Utilize telecommunications data (customer behavior, network performance, billing data) to identify risk exposure and improve risk management decisions.
- Build and maintain risk dashboards to visualize key quantitative metrics for stakeholders.
Stakeholder Collaboration:
- Work with cross-functional teams— commercial business units, finance, operations, network, RAFM, marketing, and regulatory — to ensure business decisions are informed by risk analysis.
- Communicate risk models and insights to internal stakeholders.
- Translate complex quantitative models and risk findings into actionable insights for to non-technical stakeholders (senior management and business leaders ) in a clear and actionable manner.
- Develop regular risk reports to communicate quantitative risk profiles and propose data-driven strategies for risk reduction.
Enterprise Risk Management
- Align operational targets to business strategy
- Consider medium and long term (1- 5 years) implications of risk actions on the viability of the business from a more broad perspective
- Consider the impact of solutions on other areas of the business, as well as the interdependency of units
- Drive best practice, continuous improvement and innovation at process and procedure level within the Risk Management unit
- Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals
- Utilise appropriate models for analysing potential risks to the business, taking a 360 degree view of the organisations risk profile
- Consider local conditions, as well as competitor activity to create competitive advantage
- Give input into benchmarking local and international risk management best practices and strategies
- Manage resources (people, finances and products), taking local conditions into considerations
- Give input into the development of risk management policies and procedures
Budget Management
- Provide input into forecasting, planning, and development of the budget for the unit
- Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
- Monitor costs and determine initiatives to optimize resources
Reporting
- Ensure preparation of ERM reports to stakeholders when required (i.e. Risk exposure reports, Exco reports)
- Prepare all necessary reports required for MTN SA and Subsidiaries
Project Management
- Drive the implementation, tracking, monitoring of projects under your control
- Contract management in line with Procurement Policies
- Co-ordinate project reporting
- Ensure effective implementation of the integrated project management model
Business Analysis
- Perform MTN SA Business Analysis in line with the methodology and guidelines
- Commercial and financial acumen
- Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
- Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
- Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
- The ability to assess and quantify risks in various business processes, products, or investments. This may involve using risk assessment methodologies like Monte Carlo simulations, Sensitivity Analysis, Value at Risk (VaR), stress testing, or scenario analysis.
Supervisory / Leadership / Managerial Complexity:
- Promote risk management competence throughout the organisation
- Liaise constantly with Senior Management within MTN on various risk matters especially tracking ownership and mitigation of risk items identified
- Provide training to management and staff, as required
- Manage the delivery of you own portfolio of deliverables with the added responsibility of managing subordinates
- Interact with senior management in MTN SA, and obtain buy-in from people in the organisation regarding risk issues
- Leadership will entail influencing, coaching, education, guidance and performance monitoring of subordinates and risk champions to ensure ownership and implementation of risk management strategies
- Build professionalism, loyalty and commitment to the organisation
- Communicate actively and effectively resolving any potential conflicts that may arise in the organisation
- Display insight into leadership style and how it impacts on performance positively and negatively
- Have the self insight and flexibility to adapt to different situations
- Manage boundaries that separate units in order to optimise workflow
- Live the MTN Brand
Qualifications
Education:
- Bachelor’s Degree in a Quantitative discipline such as Finance, Mathematics, Statistics, Data Science, Engineering.
- An “A” or “B” grade in Mathematics at Matric.
- Master’s or other related advanced degrees are advantageous.
- Membership of a Professional body
Experience:
- Minimum of 5 years of experience in quantitative risk analysis, financial modelling, or statistical risk assessment in telecommunications, finance, or technology sectors
- 3 years’ experience working in a large organization
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Operational Planning
- Assist with translation of all business rules into system updates requirements to ensure strong adherence to business rules
- Assist with the integration of financial systems
- Consider the impact of solutions on other areas of the business, as well as the interdependency of units
- Drive best practice, continuous improvement and innovation at process and procedure level within the Financial Planning and systems unit
Business Planning
- Prepare MTN’s 3-year Business Plan and building the Business Plan in Budget Software in that the Business Plan becomes automated and ensuring that Business Plan calculations is accurate and realistic.
- Compile MTN’s Business Plan PowerPoint presentation to internal and external Board and calculate all the financial ratios to be able to evaluate if the company are going in the right direction.
- Ensure final budget pack relating to each department is sent to all departments and EXCO members by the end of the Financial Year.
- Monitoring approved budget allocations, revenue, and expenditure and prepare periodic reports and recommendations for budget adjustments as required.
- Preparation off correct and accurate financial ratios.
Budgeting and Forecasting Process
- Assist with ensuring budgets for all departments are assessed to ensure feasibility. Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration
- Preparation of quarterly forecasts. Consider actuals for the past quarter and project these forward, ensuring alignment to the original budget objectives, and assessing what has transpired. Identify exceptions and take corrective action where necessary
- Ensure that budgets and forecasts are prepared in line with accounting and MTN group standards.
- Ensure quality standards on all analyses performed to explain deviations
- Ad-hoc analysis requested to Financial Planning unit are delivered with the required quality standards
- Prepare inputs and outputs from reports in respect of Income statement and balance sheet items for budgets and forecasts.
- Coordinate, analyse and present accurate and timely information from different functional units to management for budgets.
- Assist with daily operations related to budgetary control.
Information Management
- Assist in incorporating sub projects into the Business Plan – scenario running.
- Assist in incorporating other systems such as Hyperion, Oracle, EDW, review that the data is accurate and correct.
- Ensuring that the formulas used in Budget and planning software are accurate and correct.
Customer Satisfaction
- Build, develop and maintain customer relationships and fine tune systems accordingly
- Manage and ensure the resolution of escalated queries
- Provide advice on the best approach to reach the best results, taking local conditions, best practice and competitor activity into account
- Ensure customer needs and requirements (internal) are satisfied through appropriate systems / processes / procedures, and by sourcing the most optimal solution to finance-related problems identified
- Consider the implications of actions (long and short-term) to be taken for the customer / the effect of actions on the customer
- Drive continuous improvement as an important element of service delivery
- Identify trends / patterns pertaining to customer queries (internal) and needs to continually improve
Supervisory / Leadership Complexity: Adopt a customer centric approach
- Build employee relations and collaborative teamwork
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self-insight and flexibility to adapt to different situations
Minimum Requirements -
Education:
- (BCom – Account / Financial Management/ the equivalent thereof)
Global Experience Standards (5)
- Minimum of 3 years’ experience in accounting or finance
- Experience working in a medium to large organization
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail