Senior Consultant - PMO Manager.MTN Converged Solutions at MTN

Responsibilities

Strategy Enablement and Implementation

• Lead the implementation and continuous improvement of PMO strategies as a support function, aligning with the business objectives of the Business Lines.
• Design and embed PMO frameworks that govern non-customer-facing project execution across CS.
• Create comprehensive project plans, outlining key milestones, resources, timelines, and risk mitigation strategies.
• Serves as the central point of coordination for all Converged Solutions projects, ensuring that internal project deliverables are met on time and within scope.
• Partner with senior stakeholders to ensure cross-functional project alignment and prioritization.
• Coordinate with Customer Project Managers and BL Project Managers to ensure alignment between internal and external project milestones.

Operational Delivery

• Manage a portfolio of complex, high-impact initiatives, ensuring timely delivery, resource optimization, and benefit realization. Ensure the execution of CS projects from initiation to completion, ensuring operational excellence.
• Collaborate with internal project managers in BLs to ensure alignment of non-customer-facing project strategies with overall business objectives.
• Lead cross-functional project teams, driving accountability, operational excellence, and performance outcomes.
• Track and monitor project timelines, adjusting schedules as necessary to account for changes or delays.
• Ensure the successful implementation of new platforms and strategic initiatives, focusing on operational efficiency and scalability.
• Support capability development through mentoring and uplifting project management practices.
• Set clear objectives and responsibilities for team members involved in projects, ensuring accountability and performance tracking.
• Mentor and coach project team members, helping them develop their skills and achieve project goals.

Reporting

• Provide strategic, consolidated project reporting and insights to senior leadership, enabling effective decision-making.
• Maintain accurate, consolidated dashboards and documentation for project status, risks, and financials. Ensure accurate tracking of project deliverables and provide real-time updates on project progress and any challenges encountered.
• Enable transparency and traceability across all internal initiatives.
• Prepare and present regular project status reports, including key milestones, risks, and financial updates, to senior management and stakeholders.
• Maintain clear documentation of project plans, status reports, and meeting minutes to ensure transparency and accountability across teams.

People & Culture Management

• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
• Identify own as well as functional training needs.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Governance, Policies, Procedures

• Drive the implementation of project governance standards, tools, and templates that facilitate standardized project execution across both PMO and BL project managers.
• Ensure clear project objectives, scope, and deliverables are defined and aligned with governance standards.
• Document and maintain a project plan, incorporating timelines, resource allocation, and milestones, adhering to governance guidelines.
• Maintain a governance reporting framework, providing timely updates on project progress, risks, and decisions required from governance forums.
• Proactively identify project risks and issues, escalate them through appropriate governance channels, and monitor mitigation actions.
• Ensure adherence to the organization’s project governance framework, including approvals, decision-making processes, and required documentation.
• Maintain a risk register in compliance with governance processes, ensuring all risks are tracked, evaluated, and managed.
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Qualifications

Education

• Minimum 4-year bachelor’s degree in project management, Business Administration, Engineering, or a related field.
• Project Management Professional or PRINCE2 certification will be advantageous.

Experience

• At least 7 years’ experience in experience in project management;
• Proven experience in managing both customer-facing and internal/non-customer-facing projects, ideally in the telecommunications or technology industry.
• Experience in working with cross-functional project teams and implementing process improvements is highly desirable.
• Experience with change management practices and the ability to work collaboratively across different business units.
• Worked across diverse cultures and geographies.