South African National Parks is one of the world's leading conservation and scientific research bodies and a leading proponent of maintaining the indigenous natural environment.
South African National Parks, (SANParks), manages a system of parks which represents the indigenous fauna, flora, landscapes and associated cultural heritage of the country. Of al...
Read more about this company
Post-graduate degree in Business/Tourism/Commerce.
An MBA in Business/Tourism/Commerce will be an added advantage.
Have a minimum of 8 – 10 years’ work experience at the senior management level in tourism/hospitality commercial operations management.
Knowledge of PFMA.
Insight into tourism development practices would be an added advantage.
Strong stakeholder management skills.
Ability to assess business models and make a rule-based analytical decision.
Thorough knowledge of business and management principles involved in planning, resource allocation, and coordination of people and resources.
Sound understanding of hospitality management, standards, and trends.
Contract and Project Management skills.
Relationship building and time management skills.
High-level communication, analytical and negotiation skills.
Advanced computer literacy and sound management reporting skills.
Planning and organising skills.
Sound Financial and budget management experience.
Policy development skills.
Presentation and Facilitation skills.
Responsibilities
Develop, align, and ensure effective implementation of the KNP commercial operations by means of providing leadership, direction, structure, frameworks, models and roadmaps.
Establish and strengthen value-adding relationships with various internal and external.
Ensure the development and diversification of tourism products in partnership with the Tourism department standards to ensure the implementation of consistent standards of excellence in tourism products.
Oversee the development and enhancement of the customer touchpoints and overall park experience.
Identify areas of commercial and revenue growth within the park.
Monitor and manage tourism commercial operations to ensure optimal performance aligned with the brand promise.
Identify opportunities in partnership with the Business Development Unit and maintain relationships with current PPPs.
Ensure the sound collection, analysis, and leveraging of data to ensure consistent customer service, commercial performance, and revenue targets.
Oversee the development, implementation and monitoring of policies and SOPs in support of commercial and hospitality strategies.
Ensure sound stakeholder and contract management in support of the commercial strategy.
Ensure implementation of tourism standards, monitoring of performance and planned.
In partnership with the Technical Services Department, oversee the maintenance and management of tourism infrastructure.
Oversee the effective management and growth of KNP adventure activities.
Enhancing customer services and promoting customer centricity
Gmail
Yahoomail