General Manager: Fedhealth Operations at AfroCentric Group

About the job

• To provide strategic alignment of all activities within business unit in order to grow membership/business and retain existing clients. Ensure operational execution of strategy within the Business Unit.

Responsibilities

Compliance and Risk Management

• Legal, statutory and regulatory compliance (public accountability) on all requirements are implemented and maintained for function 
• Structures and frameworks for risk controls and governance within the function are implemented 
• Ensure function is a key contributor in terms of social awareness and corporate citizenship

Divisional Leadership

• Accountability for the function's performance, within the agreed strategic framework 
• Develop and retain skilled, engaged employees 

Promote transformation

• Cross collaboration within Medscheme to ensure best practice delivery

Financial Management

• Accountability for functional budget and overall financial management
• Make a contribution to ensure healthy fund/scheme reserves through input into benefit design but specifically to deliver on the Service Levels and Contractual agreement with the scheme 
• Ensure profitable operations through financial management which includes ensuring cost efficiencies and revenue growth (if applicable based on the scheme contracts)

Operating Model

• Develop business plans to implement the defined integrated functional plans with peer divisions or functions 
• Optimise the function's core internal processes and internal supply chain and resolve functional operating conflicts
• Manage all functions for the business unit scheme finance, call centre, back office, client liaison, membership, 
• Ensure membership retention and high visibility of the Scheme brand 
• Advise Board of Trustees on strategic opportunities and threats. This is done in conjunction with Executive Manager and Managing Director 
• Identifies opportunities and proposes new methods of improving existing operations with focus on bottom-line results. Fosters the search for new approaches for conducting business in an environment which provides the resources and communication flow necessary to encourage initiatives and joint projects
• Drive automation and efficient processes to deliver best in industry service at optimal cost

Stakeholder Management

• Manage healthy strategic relationships with internal and external stakeholders
• Ensure appropriate, active and informative relationships with relevant stakeholders are in place 
• Drive delivery of customer expectations within organisational quality and quantity standards

Strategy Implementation

• Remain up to date with macro and micro-economic conditions, legislation, competition, market sentiment and the industry in general, to anticipate and plan for circumstances that may influence the development and implementation of the functional strategic plan 
• Provide input into and develop the functional strategic plan 
• Ensure strategy is implemented in a manner that supports operational and market imperatives 
• Communicate strategic context and strategic implementation plans to ensure operational best practice and continuous improvement

Experience

• 12 years' experience in the health care operations environment including 5 years at senior management level

Qualifications

• Business Management degree or relevant business qualification