Jobs at AfroCentric Group

Position purpose

• Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.

Client service delivery and quality:

• Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management:

• Defined legal, statutory and regulatory compliance is maintained at the required standards
• Operational risk and governance structures, measures and frameworks are complied with, and necessary action is taken to address issues, when necessary

Financial Management:

• Contribute to cost savings within the department to assist with financial goals and targets

Implement the operational requirements of the defined integrated operating model, the processes within and ensure the delivery objectives are met (GJ:

• Assist managers and team leaders with monitoring Real-Time, service levels and call centre activities
• Work with WFM team to determine optimal work schedules and coordinate the effective scheduling of department meetings, training sessions, annual and sick leave
• Utilise Workforce Management tools, trend indicators, staff planning schedules, workload distribution and data reporting
• Recommend and implement innovative solutions to scheduling constraints within the contact centre
• Serve as liaison between the department and IT regarding system issues, licensing, hardware etc

Operating Model:

• Meet delivery objectives through working with other team members within and linked to the department / project
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy:

• Keep up to date with operational changes implemented in response to important external influences
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership:

• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
• Engage in development, coaching and mentoring
• Support transformation through valuing diversity
• Behave in alignment with the Afrocentric values

Stakeholder Management:

• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Qualification and Experience 

• 5 years' experience in a Call Centre environment, of which 2 years' experience in Workforce Management (forecasting, scheduling, data analysis).
• Experience in workforce planning tools such as Blue Pumpkin.

Qualification

• Matric, Call Centre Management Diploma

Skills 

• Data gathering and analysis
• Knowledge and application of workforce management system
• Problem solving and decision making skills
• Understanding and application of Call Centre and business process methodologies
• Communication Skills
• Planning and organising skills

go to method of application »

About the job
Position Purpose

• The Data Product Lead at AfroCentric is a strategic leadership role responsible for establishing and managing a portfolio of well governed, high quality, and accessible data products. The role ensures that data products are designed, delivered, and maintained to enable seamless data consumption for analytics, operational processes, and decision making across the AfroCentric Group. This role plays a pivotal role in AfroCentric’s transformation into a data centric organization by driving the alignment of data products with business objectives and strategic priorities. By optimizing data usability and reducing time spent on data preparation, the Data Product Lead ensures that actuaries, analysts, data scientists, and other stakeholders can focus on delivering insights and value. Reporting to the Head: Data and Analytics, this role ensures that AfroCentric’s data product strategy supports the organization’s growth and aligns with Sanlam Group initiatives.

Experience

• 12 years' experience including:
• Minimum 7 years' experience in a senior leadership or executive role within data management and analytics.
• 5 Plus years in the financial services industry (health insurance is preferable)
• Experience with modern data platforms and tooling, data engineering & pipeline implementation, data product management, and a proven track record
• of implementing data productisation strategies.

Qualifications

• Degree in computer science, data science, management information systems, statistics, analytics, or related STEM field. Master's degree essential. 

Job Description

Accountabilities:

• Drive customercentricity: Maintain a high level of interdepartmental cooperation in order to ensure professional excellence 
• Continuously review client and stakeholder needs, satisfaction and service delivery, through review of reports and participating in and/or conducting client and stakeholder forums 
• Build and maintain an established network of internal (peers and executives) and external expert resources and partners (through professional bodies and forums) 
• Represent the brand in professional networks

Financial Efficiencies:

• Ensure all improvements made to the division or organisation support the organisation to increase profit, maintain quality and/or reduce risks 
• Where appropriate, compare allocated budgets with actuals and highlight variances 
• Continuously review cost / benefit and ROI

Knowledge management:

• Create and maintain best practice policies, approved by Executive, for area of specialisation 
• Implement appropriate communication methods (such as reporting) to ensure understanding of implemented changes and sharing of business information with staff and executives 
• Track, document and display best practice efficiency 
• Provide advice and / or training in area of specialisation as required

Maintain expertise level:

• Be a member of and make regular contributions to professional bodies, including publication of articles and research findings 
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation

Own improvement activities within operational model of division:

• Ensure and maintain total understanding of the operational model 
• Ensure and maintain comprehensive knowledge of potential benefits and constraints in area of specialisation and compare operational performance with principles, theory and practice to enable best practice 
• Compare operational performance with principles, theory and practice in area of specialisation 
• Continuously review the integrated model with reports and experts to identify issues and solutions 
• Provide expert opinion in area of specialisation 
• Document any specialist models, improvement plans and activities intended for implementation in the division or organisation to obtain Executive support 
• Ensure that standards are implemented, and design and development work are completed within organisational guidelines 
• Continue practical work in area of specialisation

Position Specific Outputs 

• Provide a portfolio of high quality, well governed, and accessible data products.
• Ensure reduced time to insight for analysts, actuaries, and data scientists through optimized data usability.
• Provide a centralized and well documented repository for data products, enabling consistent and reliable data access.
• Ensure Governance and quality frameworks are integrated into all data products.
• Deliver scalable and innovative data products designed to support AfroCentric’s growth objectives.
• Ensure data product provisioning leveraging the Data Platform technologies.

Competencies:

• Leadership: The ability to lead and inspire a large team to achieve data and analytics objectives.
• Data Strategy: Proficiency in developing and executing data strategies that align with business goals.
• Innovation and Strategic Vision: Ability to identify and integrate cutting edge data management and DataOps technologies that drive strategic value
• and keep the organization at the forefront of data driven innovations.
• Data Engineering and Design: Strong knowledge of data engineering and data design techniques and trends.
• Balancing Commercial Acumen and Technical Judgement: Depth of understanding of the operations of the business, emerging risks coupled with relevant
• laws, rules, and regulations. A track record of leveraging expertise and judgment to create value.
• Navigating Organisational Scale and Complexity: Demonstrable experience of navigating a complex, highly matrixed organisation that comprises multiple
• business units and lines of business. Can demonstrate excellence in cross enterprise engagement, driving outcomes, delivering for their function
• and for the Group.
• Data Governance: Expertise in establishing and maintaining data governance frameworks and implementing supporting tooling and best practices.
• In particular, knowledge and experience of DataOps and Data Governance automation trends.
• Stakeholder Engagement: Effective communication and collaboration with diverse stakeholders.
• Risk Management: Understanding of data related risks and compliance requirements.
• Technology Proficiency: Familiarity with cloud data platforms, data management and governance tooling, specifically with Data Lakehouse
• technologies and related architectures.

Knowledge:

• A deep understanding of health insurance, financial services and related regulatory environments.
• Knowledge of emerging trends and best practices in data management practices.
• Familiarity with data privacy regulations (e.g., GDPR, POPIA, AML).
• Proficiency in data related technologies and tools (e.g., data lakes, data warehouses, data visualization, machine learning).
• Business acumen and financial literacy.
• Competency Requirements

Knowledge:

• Knowledge, application and compliance to relevant legislation and regulations
• Financial and Business Acumen
• Health Care Industry

go to method of application »

About the job

• To provide strategic alignment of all activities within business unit in order to grow membership/business and retain existing clients. Ensure operational execution of strategy within the Business Unit.

Responsibilities

Compliance and Risk Management

• Legal, statutory and regulatory compliance (public accountability) on all requirements are implemented and maintained for function 
• Structures and frameworks for risk controls and governance within the function are implemented 
• Ensure function is a key contributor in terms of social awareness and corporate citizenship

Divisional Leadership

• Accountability for the function's performance, within the agreed strategic framework 
• Develop and retain skilled, engaged employees 

Promote transformation

• Cross collaboration within Medscheme to ensure best practice delivery

Financial Management

• Accountability for functional budget and overall financial management
• Make a contribution to ensure healthy fund/scheme reserves through input into benefit design but specifically to deliver on the Service Levels and Contractual agreement with the scheme 
• Ensure profitable operations through financial management which includes ensuring cost efficiencies and revenue growth (if applicable based on the scheme contracts)

Operating Model

• Develop business plans to implement the defined integrated functional plans with peer divisions or functions 
• Optimise the function's core internal processes and internal supply chain and resolve functional operating conflicts
• Manage all functions for the business unit scheme finance, call centre, back office, client liaison, membership, 
• Ensure membership retention and high visibility of the Scheme brand 
• Advise Board of Trustees on strategic opportunities and threats. This is done in conjunction with Executive Manager and Managing Director 
• Identifies opportunities and proposes new methods of improving existing operations with focus on bottom-line results. Fosters the search for new approaches for conducting business in an environment which provides the resources and communication flow necessary to encourage initiatives and joint projects
• Drive automation and efficient processes to deliver best in industry service at optimal cost

Stakeholder Management

• Manage healthy strategic relationships with internal and external stakeholders
• Ensure appropriate, active and informative relationships with relevant stakeholders are in place 
• Drive delivery of customer expectations within organisational quality and quantity standards

Strategy Implementation

• Remain up to date with macro and micro-economic conditions, legislation, competition, market sentiment and the industry in general, to anticipate and plan for circumstances that may influence the development and implementation of the functional strategic plan 
• Provide input into and develop the functional strategic plan 
• Ensure strategy is implemented in a manner that supports operational and market imperatives 
• Communicate strategic context and strategic implementation plans to ensure operational best practice and continuous improvement

Experience

• 12 years' experience in the health care operations environment including 5 years at senior management level

Qualifications

• Business Management degree or relevant business qualification

go to method of application »

About The Job

Position Purpose

• To develop and maintain system software applications based on business system requirements and queries in order to improve and enhance system functionality for the business.

Experience

• 8 years’ experience in programming, understanding of database design and system analysis.

Qualifications

• 3year degree/diploma in Information Technology. Certificate in Oracle

Accountabilities

Job Description

Continuous improvement

• Design, code, debug and correct programs to ensure business requirements are met new and maintenance 
• Analyse the effect of new functions on the existing system 
• Compile test cases according to System Development Lifecycle methodology and conduct thorough inhouse testing per operational procedure
• Implement practical solutions that use the specialist and departmental systems and processes 
• Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation 
• Identify problems and develop and propose solutions to present to appropriate leader or stakeholders 
• Ensure day to day operational support required from area of specialisation is provided to enhance performance

Cost containment

• Support the identification, development and implementation of costeffective processes to increase efficiency and reduce cost drivers related to area of specialisation 
• Continuously review cost / benefit and Return on Investment within area of specialisation

Drive customercentricity

• Maintain a high level of impact on other departments to support improved delivery 
• Continually increase understanding of client and stakeholder needs, satisfaction and service delivery

Knowledge management

• Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library 

Provide Advice And / Or Training As Required

• Maintain, develop and implement specialist knowledge within the daytoday operations of the organisation
• Maintain expertise level
• Be a member of related professional bodies 
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation

Network key relationships

• Engage with and provide support to the established network of internal and external expert resources and partners

Specialist support to projects

• Provide Specialist expertise and ensure best practice related to specialisation is implemented in projects, when required 
• Conform to project management disciplines when participating in projects 
• Represent department or project on appropriate committees related to area of specialisation

Generic Objectives

• Specific Deliverables

Continuous improvement:

• Design and produce art and copy layouts for material to be presented by visual communications media
• Prioritise, track, handle, and maintain records of the elements, costs, and time schedules of multiple projects
• Design, code, debug and correct programs to ensure business requirements are met, new and maintenance
• Analyse the effect of new functions on the existing system
• Compile test cases according to System Development Lifecycle methodology and conduct thorough inhouse testing per operational procedure

Drive Customer Centricity

• Consult with client or supervisor to evaluate individual project needs

Position Specific Outputs

• Analyse business specifications, determine feasibility and develop application software in order to change/improve business information systems on an ongoing basis.
• Participate in the change process from a technical side to ensure completion of system enhancements and maintenance.
• Compile technical documentation relating to new systems or changes to existing systems, usability and maintenance.
• Perform testing to ensure the quality of the system and meeting business requirements.
• Perform investigations on system problems e.g. debugging and provide feedback within a reasonable time.
• Determine costing of projects and provide feedback to management for them to be aware of capacity and time needed to complete relevant tasks.
• Provide training to new developers to understand the system and process in order for them to function effectively.
• Liaise with technical departments in order to implement and maintain system functionality.
• Compile adhoc reports to internal management as required.

Attribute

• Credibility: Lead with integrity and trust others as you would like to be trustedLiving the values and being transparent 
• Entrepreneurship: Take chances to continuously improve our customer’s experiencesDriving operational efficiencies 
• Influence: Engage with Customers and colleagues to advance the organisation's welfareMaking work happen 
• Collaboration: Build workrelated network and share knowledge with colleaguesBuilding networks 
• Ownership: Make critical decisions based on what's right for AfroCentric and CustomersOwning operational decisions and knowing oneself 

Knowledge

• Knowledge and application of the System Development Life Cycle (SDLC)methodology 
• Knowledge and application of relevant legislationAbout the job
• ICT jobs