General Manager Human Capital at Fidelity Services Group

Overall Purpose of the Job:

• The overall purpose of this position is to manage and oversee on a national basis the day-to-day operational functioning of the respective divisions related to the Human Capital functioning.
• This includes but are not limited to:  All functions of the HR regional roles, validation of manpower planning and challenges, roll-out and compliance of all larger operational manpower requirements.
• The role caters for all functions related but not limited to pre-deployment and post operational inception, HR processes that includes Manpower status requirements, vetting and screening compliance, medical assessments, pre-training assessments, training compliance and related logistical arrangements to ensure full compliance with the HR Manage on-boarding process, data integrity, HR metrix auditing and general compliance with prevailing legislation.
• The incumbent must demonstrate the ability to ensure optimal leadership and management of smaller projects, data analysis and actioning of required steps to ensure weekly feedback and reporting that align with the project deliverables and Group HC goals. This role will be reporting directly to the Group Human Capital Executive as it will afford growth opportunities.

Minimum Qualifications and Experience:

• Minimum 5 years’ experience within the Human Capital Management field.
• B Com Degree in Human Resource Management or similar Tertiary qualification.
• Experience in managing project related to start-up procedures, Manpower requirements, client SLA requirements and take-on compliance processes.
• Manage logistics and team of allocated resources to ensure output and goals are met as per KPA.
• Track and manage controls, daily progress, management of costs and general compliance with Firearm Control Act, PSIRA, NKP and related legislative requirements.
• Oversee and provide direction to operational resources on Manpower related criteria and potential risks.
• Strong leadership skills and the ability to motivate and manage various teams.
• Excellent communication and interpersonal skills.
• Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
• Proven track record of project management processes.
• Operational understanding of contractual start-ups and compliance of impacting criteria.

 Main Duties:

• Manage the Manpower compliance portion of a larger roll-out project from end to end with allocated Manager in support.
• Detailed knowledge of the HR metric functioning, measurement and compliance.
• Manage suitable matrix reporting to ensure a dashboard of reporting is available to measure the status and progress as per the project time frame and planning.
• Efficient communication and collaboration at all levels, including reporting to Executive level.
• Operational contractual compliance monitoring and management to ensure when no new roll-outs are in progress that existing compliance of allocated contracts and monitored adequately as well as enlarge with Health & Safety for Company support.
• In-depth understanding of the on-boarding processes related to HR Manage, SAP, Firearm Management System, Learner Management system and adequate understanding of related impacting FSG policies.
• Experience in managing regional operational HR functions.
• Ability to travel and work within allocated regions and get involved in operational tasks as and when required.
• Maintain stakeholder relations to ensure project roll-out is enhanced via adequate engagements that includes but not limited to surrounding communities, clients / customers, members of public and other critical role players.
• Manage a team of employees and assign internal resources, including setting performance standards and providing feedback.
• Measure unit operations against performance and cost indicators of the bigger project roll-out and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
• Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
• Support the FSG Group goal congruence initiatives.

Behavioural Competencies:

Leadership:

• To inspire and motivate teams to achieve their goals and objectives.
• Maintaining effective teams.
• Empowerment mindset with team members.

Communication:

• To communicate effectively at all levels with different stakeholders, from employees to Executive level.

Strategic Thinking:

• Think creatively and strategically to come up with effective plans and solutions.
• Customer focus and focus on continuous improvement.

Problem Solving:

• Ability to identify problems and develop effective solutions and manage risk.
• Strong consultative, analytical, and problem-solving skills.

Adaptability and Flexibility:

• Ability to adapt to changing circumstances and be flexible in problem-solving approaches.
• Able to assume and complete assignments independently

Emotional Intelligence:

• To understand and manage one's own emotions and those of others.
• Conflict management.
• Professional manner and attitude.
• Ethical conduct and integrity

Deadline:6th March,2026