General Manager: Modern Trade at Clover S.A. Proprietary Limited

Job Advert Summary    

• Lead Clover’s Modern Trade strategy, unlocking profitable and sustainable growth through exceptional customer partnerships, category development and commercial excellence. Drive revenue, volume, margin and market share performance by transforming customer insights into impactful growth strategies, optimising commercial investment and aligning cross-functional teams to deliver measurable results. Champion innovation, strengthen strategic relationships and unlock new opportunities to build long-term customer value and strengthen Clover’s competitive position across all Modern Trade channels.

Requirements    

• Relevant experience in applying job related concepts, techniques and processes at the required level.
• Experience in working with senior management.
• People management experience.
• Business English: Fluent.
• Computer literacy (Advanced).
• Code 08 Driver's license .
• Travel off-site/ overnight stay.

Competencies    
BEHAVIOURAL:

• Coach and develop people.
• Ability to influence.
• Proactive and action orientated.
• Clear and sound reasoning ability.
• Maintains high standards.

LEADERSHIP:

• Business acumen.
• Lead and drive change for improvement.
• Collaborate with others to achieve a common objective.
• Interpersonal effectiveness.
• Managing people for performance.
• Brings a strategic contribution.

TECHNICAL:

• Customer orientated.
• Communicates effectively.
• Application of financial principles and practices.
• Ability to negotiate .
• Ability to apply numerical principles.

Duties and Responsibilities    
Monitor and Grow Profitability of Modern Trade Key Accounts:

• Deliver Modern Trade net revenue growth, volume, price realisation, margin and profitability targets.
• Own the Modern Trade trade spend budget and ensure optimal return on investment.
• Continuously monitor trade spend efficiency.
• Balance short-term volume objectives with long-term customer profitability and margin sustainability.
• Drive new product listings and commercialisation initiatives in collaboration with Marketing and Category teams.
• Ensure compliance with commercial governance requirements, pricing policies and delegated authorities.

Category Development and Range Optimisation per Major Customer Groups:

• Develop and execute the Modern Trade strategy aligned to Clover's overall commercial, customer and brand objectives.
• Monitor customer performance, market trends and competitor activity to inform strategic decision-making.
• Identify growth opportunities through innovation, range optimisation, pricing and promotional strategies.
• Build and maintain strategic relationships with key customer stakeholders and position Clover as a value-adding business partner.
• Analyse customer profitability, cost-to-serve and commercial risks to support sustainable growth.
• Responsible for 12-month rolling strategic plan and promotional calendar.

Lead Customer Plans into Executable Action Plans for Modern Trade Markets:

• Lead accurate sales and promotional forecasting in collaboration with Demand Planning and Supply Chain.
• Translate customer requirements into integrated cross-functional action plans across Sales Execution, Marketing, Supply Chain and Finance.
• Support Sales Execution through listing and ranging targeting.
• Ensure customer strategies are effectively executed through regional and customer-facing teams.

Lead Process Optimisation:

• Drive process improvement and automation through cross-functional collaboration.
• Define, measure, analyse, improve, and control new processes and/or solution implementation pertaining to growth strategies.
• Facilitate workshops with business stakeholders to formulate strategy, define customer needs, validate requirements and proposed changes to business processes and operating models.
• Perform data gathering, root cause analysis and generate performance trends to develop appropriate process control changes.

Manage Staff

• Ensure optimal utilisation of staff.
• Apply consistent discipline.
• Train and develop staff.
• Conduct meetings and ensure effective communication to all.
• Liaise and communicate with management in all departments.
• Set objectives, manage and measure performance of subordinates.

Deadline:30th October,2026