Job Vacancies at Hello Group

Description    

• Hello Group is seeking to appoint a Junior Community Moderator reporting to the Call Centre Manager and will look after Hello Paisa's online communities and social media pages. The role responds to customer comments and messages, keeps conversations respectful and on brand and escalates issues to the right team so customers get a quick and helpful answer. 
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    

• Monitor Facebook and other brand social media pages and inboxes throughput the working day. 
• Respond to customer queries, comments and messages promptly, accurately and in the company's tone of voice. 
• Moderate community content: hide or remove spam, abusive or inappropriate posts in line with community guidelines. 
• Escalate complex queries, complaints and potential brand risks to the relevant team or the Call Centre Manager. 
• Log customer interactions and capture recurring issues or trends for reporting. 
• Provide basic administrative support to the Call Centre team, including updating records and compiling simple reports. 
• Follow company policies on customer data, privacy and social media conduct. 

Minimum Requirements    

Skills & Competencies

• Clear, professional written communication. 
• Empathy and patience when dealing with upset or frustrated customers. 
• Good judgement on what to answer, hide or escalate. 
• Attention to detail and accuracy. 
• Ability to work under pressure and manage multiple conversations at once. 
• Teamwork and willingness to learn.

Qualifications & Experience

• Diploma/Certificate in Marketing, Communications or Related Field. 
• Short course or certificate in Social Media or Community Management. 
• Experience moderating online communities or social media pages (Facebook, Instagram, TikTok, etc). 
• Experience working in a Call Centre Environment. 
• National Senior Certificate (Grade 12). 
• 1 - 2 years' experience in customer service. 
• Administration experience. 
• Working knowledge of the MS Office Suite. 
• Working knowledge of Meta Business Tools. 

Closing Date    

• 2027/01/19

go to method of application »

Description    

• Hello Group is seeking to appoint a dedicated a highly organised, and detail-oriented Sales Administrator to provide administrative and operational support to our sales agent network and Regional Managers. The role will be responsible for coordinating key administrative processes, including onboarding and offboarding, leave administration, accommodation bookings, fuel allowances, expense processing, record-keeping, and agent support.
• The ideal candidate is reliable, proactive and able to manage multiple administrative tasks while maintaining a high level of accuracy and professionalism. The role requires someone who can work independently, collaborate effectively with different stakeholders and ensure that administrative processes are completed efficiently and within required timelines.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

Duties and Responsibilities    

Leave Administration

• Coordinate and maintain accurate leave records for sales agents.
• Ensure approved leave documentation is received and submitted to HR where required.
• Maintain an accurate leave tracker for independent agents.
• Set Microsoft Teams reminders for agents' scheduled return dates.
• Monitor scheduled return dates and follow up where an agent has not returned as expected.
• Ensure leave-related records are maintained accurately and up to date.

Sales Agent Onboarding

• Coordinate the onboarding process for new sales agents.
• Ensure all required documentation and administrative requirements are completed.
• Liaise with relevant stakeholders to ensure agents are ready to commence their roles.

Sales Agent Offboarding

• Coordinate the administrative process for sales agent resignations.
• Ensure relevant documentation, records and exit requirements are completed and maintained.

Accommodation Bookings

• Coordinate accommodation bookings for sales agents in line with weekly group allocations.
• Ensure bookings are accurate, timely and aligned with operational requirements.
• Work collaboratively with the team to manage accommodation requirements.

Record Keeping & Document Management

• Maintain accurate and up-to-date administrative records.
• Upload and maintain relevant documentation on the shared drive for audit and record-keeping purposes, including:
• Acknowledgement of Debt (AOD) documentation
• Traffic fines and parking tickets
• Expense claims
• Other supporting administrative documentation

Sales Agent Support

• Provide administrative support and guidance to sales agents.
• Ensure agents are directed to the appropriate support channels.
• Monitor outstanding queries and escalate unresolved matters where necessary.
• Follow up to ensure queries are addressed within the expected timeframes.

Fuel Allowance Administration

• Assist with the administration and processing of fuel allowances.
• Maintain accurate records and supporting documentation.

Regional Manager Support

• Provide administrative and operational support to Regional Managers.
• Assist with coordinating and tracking various administrative requirements.
• Maintain effective communication and follow-up with Regional Managers.

Expense Processing

• Receive, review and process expense claims and supporting documentation.
• Ensure expenses are accurately recorded and submitted within the required timelines.
• Follow up on outstanding or incomplete documentation.

Minimum Requirements    

• Grade 12 / Matric.
• Previous experience in an administrative or coordination role.
• Experience in a sales, operations or support environment will be advantageous.
• Proficiency in Microsoft Office Suite, particularly Excel and Teams.
• Experience in leave administration, onboarding, offboarding or general employee administration will be advantageous.

Closing Date    

• 2026/11/01

go to method of application »

Description    

• Hello Group is seeking to appoint a diligent, detail-oriented FICA Consultant reporting to the Compliance Manager and will provide support with customer onboarding and FICA verification processes, ensuring that customer information and documentation are accurately verified in line with company policies and regulatory requirements.
• The successful candidate will assist in monitoring, reporting, customer due diligence, transaction monitoring, and general compliance oversight across our operations.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities.
• Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    

• Conduct customer onboarding verification checks.
• Review and verify customer identification documents and supporting documentation. 
• Ensure customer information is complete ans accurate before onboarding. 
• Conduct sanctions, PEP and other required screening checks. 
• Review screening results and escalate potential matches to the relevant Compliance team member.
• Identify missing, expired or inconsistent customer documentation and request the required information.
• Respond to and assist with FICA/KYC-related queries from customers and internal teams. 
• Assist with resolving onboarding and verification queries. 
• Maintain accurate records of verification checks and supporting documentation. 
• Ensure all verification checks are completed within the turnaround times. 
• Escalate any unusual, high-risk or potentially non-compliant customer information to the Compliance Manager. 
• Assist with general administrative duties within the Compliance/FICA function. 

Minimum Requirements    

Skills & Competencies

• Strong attention to detail.
• Good administrative and organisational skills. 
• Ability to identify discrepancies and missing information. 
• Good communication and query resolution skills. 
• Ability to work accurately and meet deadlines. 
• Ability to handle confidential customer information. 

Qualifications & Experience

• Matric certificate (Grade 12)
• Relevant qualification in Compliance, Finance, Law or related field will be advantageous. 
• Previous experience in FICA, KYC, customer onboarding or financial services will be advantageous. 
• Good computer skills, including Microsoft Office. 
• Good attention to detail
• Good written and verbal communication skills.

Closing Date    

• 2026/12/27

go to method of application »

Description    

• Hello Group is seeking to appoint a dedicated, African foreign language–specific (eg. Chichewa, Shona, Swahili, Portuguese, etc.) Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one african language to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system.
• In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    

Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one foreign language (eg. Chichewa, Shona, Swahili, Portuguese, etc).
• Multiple Languages (Advantageous)
• South African citizen or African Foreign National with a valid Work Permit, Asylum document and Waiver.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate 

Closing Date    

• 2026/12/03

go to method of application »

Description    

• Hello Group is seeking to appoint a dedicated, Asian foreign language–specific (eg. Hindi, Gujarati, Urdu, Bengali, etc) Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language to support our diverse customer base.
• The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system.
• In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    

Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate
• Fluent in at least one foreign language (eg. Hindi, Gujarati, Urdu, Bengali, etc) .
• Multiple Languages (Advantageous)
• South African citizen or African Foreign National with a valid Work Permit, Asylum document and Waiver.
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
• Computer/Mobile Literate 

Closing Date    

• 2026/12/03

go to method of application »

Description    

• Hello Group is seeking to appoint a diligent, detail-oriented Compliance Officer to support the Compliance Manager and AMLRO in ensuring the business meets all regulatory, statutory, and internal policy requirements. The successful candidate will assist in monitoring, reporting, customer due diligence, transaction monitoring, and general compliance oversight across our operations.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    

• Conduct customer due diligence and enhanced due diligence reviews.
• Monitor transactions and customer behaviour for potential suspicious activity.
• Prepare and submit regulatory reports to the Financial Intelligence Centre (FIC), including SAR/STR filings and related supporting documentation.
• Assist with the preparation and submission of other regulatory responses (e.g., Section 27, Section 32 requests and South African Reserve Bank requests).
• Perform sanctions, PEP, and adverse media screening and escalate matches appropriately.
• Maintain accurate and up-to-date compliance records and audit trails.
• Support in policy and procedure implementation, reviews, and updates.
• Assist in staff compliance training and awareness initiatives.
• Liaise with internal teams to address compliance queries and findings.
• Support ongoing monitoring of regulatory changes and ensure internal alignment.
• Participate in internal compliance testing and risk assessments.

Minimum Requirements    

Skills & Competencies

• Understanding of AML/CFT requirements, FICA and relevant regulatory frameworks will be beneficial.
• High attention to detail with strong analytical and investigative skills.
• Ability to work under pressure and meet deadlines.
• Clear and professional communication skills (written and verbal).
• Strong time management and organisational skills.
• Ability to work independently and collaboratively.

Qualifications & Experience

• Relevant qualification in Compliance, Risk, Finance, or related discipline.
• 1-3 years’ experience in a compliance, financial services, or regulatory environment.
• Experience with AML/CTF monitoring, reporting, and FIC submissions.
• Remittance or Banking experience. 

Closing Date    

• 2026/11/17