Sales Admnistrator at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated a highly organised, and detail-oriented Sales Administrator to provide administrative and operational support to our sales agent network and Regional Managers. The role will be responsible for coordinating key administrative processes, including onboarding and offboarding, leave administration, accommodation bookings, fuel allowances, expense processing, record-keeping, and agent support.
• The ideal candidate is reliable, proactive and able to manage multiple administrative tasks while maintaining a high level of accuracy and professionalism. The role requires someone who can work independently, collaborate effectively with different stakeholders and ensure that administrative processes are completed efficiently and within required timelines.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

Duties and Responsibilities    

Leave Administration

• Coordinate and maintain accurate leave records for sales agents.
• Ensure approved leave documentation is received and submitted to HR where required.
• Maintain an accurate leave tracker for independent agents.
• Set Microsoft Teams reminders for agents' scheduled return dates.
• Monitor scheduled return dates and follow up where an agent has not returned as expected.
• Ensure leave-related records are maintained accurately and up to date.

Sales Agent Onboarding

• Coordinate the onboarding process for new sales agents.
• Ensure all required documentation and administrative requirements are completed.
• Liaise with relevant stakeholders to ensure agents are ready to commence their roles.

Sales Agent Offboarding

• Coordinate the administrative process for sales agent resignations.
• Ensure relevant documentation, records and exit requirements are completed and maintained.

Accommodation Bookings

• Coordinate accommodation bookings for sales agents in line with weekly group allocations.
• Ensure bookings are accurate, timely and aligned with operational requirements.
• Work collaboratively with the team to manage accommodation requirements.

Record Keeping & Document Management

• Maintain accurate and up-to-date administrative records.
• Upload and maintain relevant documentation on the shared drive for audit and record-keeping purposes, including:
• Acknowledgement of Debt (AOD) documentation
• Traffic fines and parking tickets
• Expense claims
• Other supporting administrative documentation

Sales Agent Support

• Provide administrative support and guidance to sales agents.
• Ensure agents are directed to the appropriate support channels.
• Monitor outstanding queries and escalate unresolved matters where necessary.
• Follow up to ensure queries are addressed within the expected timeframes.

Fuel Allowance Administration

• Assist with the administration and processing of fuel allowances.
• Maintain accurate records and supporting documentation.

Regional Manager Support

• Provide administrative and operational support to Regional Managers.
• Assist with coordinating and tracking various administrative requirements.
• Maintain effective communication and follow-up with Regional Managers.

Expense Processing

• Receive, review and process expense claims and supporting documentation.
• Ensure expenses are accurately recorded and submitted within the required timelines.
• Follow up on outstanding or incomplete documentation.

Minimum Requirements    

• Grade 12 / Matric.
• Previous experience in an administrative or coordination role.
• Experience in a sales, operations or support environment will be advantageous.
• Proficiency in Microsoft Office Suite, particularly Excel and Teams.
• Experience in leave administration, onboarding, offboarding or general employee administration will be advantageous.

Closing Date    

• 2026/11/01