General Manager, National Inventory Control & Ops Excellence at DSV

Minimum Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, or Business (Master’s degree preferred) - Advantageous
• 8–12 years’ experience in logistics operations or supply chain leadership roles.
• Proven track record in inventory management strategy, WMS oversight, and operational reporting.
• Expertise in data analytics and reporting tools (Power BI, ERP/WMS platforms).
• Strong background in Continuous Improvement (Lean, Six Sigma, CIP).
• Experience in talent development, leadership coaching, and organisational design.
• Excellent stakeholder engagement skills, including client-facing and cross-border collaboration.
• Strategic thinker with the ability to execute at both executive and operational levels.

Excellent knowledge of ERP and WMS systems

• Advanced knowledge Relevant Planning & Inventory Management software/apps
• Highly proficient in Excel / Power BI for data management and reporting

Job Related Requirements

• Min 3 years’ experience in managing stock and inventory
• 3-5 years’ experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows
• Proven knowledge and experience in root cause analysis and problem solving, including investigating, and troubleshooting of stock discrepancies.
• Excellent communication skills and ability – be able to communicate assertively at all levels within and out of the company.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• A sound understanding of the Supply Chain.
• Financial acumen, especially the ability to explain the impact of changes in working capital on a business.
• Good interpersonal skills for client account management.
• A good understanding of MRP and inventory management principles
• Must be willing to travel for work

Added Advantages for the role

• Project Management experience
• Good people and leadership skills
• Excellent client relationship history
• System enhancement experience
• ERP / MRP / Planning & Scheduling systems exposure
• Team involvement
• Leadership ability
• Ability to plan long term

Main purpose of the role

• The Operations Excellence & Inventory Strategy Manager will serve as a senior leader within the Operations function, driving strategic direction across inventory management, technology enablement, reporting, and innovation.
• Reporting directly to the Senior Operations Director, this role will shape and execute initiatives that strengthen operational integrity, ensure global best practice adoption, and build organisational capability.
• The position is pivotal in aligning operational execution with strategic goals, partnering with clients and global counterparts, and building a high-performance culture through coaching, audits, and continuous improvement.

Duties and Responsibilities

Strategic Inventory & Technology Leadership

• Define and oversee the organisation’s inventory strategy across all operations, ensuring alignment to client requirements and global best practices.
• Lead strategic direction for Warehouse Management Systems (WMS), including health checks, upgrades, maintenance, and standardisation of usage across sites.
• Champion innovation in operational processes, automation, and technology adoption to enhance efficiency, scalability, and client service.
• Assess inventory status based on systematic and physical evidence
• Develop recovery plan (inventory processes) based on initial assessment of the Inventory situation at the DC
• Successfully communicate and implement action plan with roles and responsibilities on Inventory improvement
• Mitigate risks (financial loss, theft, system or integration issues) associated with inventory
• Endeavour to find new innovating ways to improve the stability and sustainability of all inventory through new innovations and technological advancements exploration

Operations Performance & Reporting

• Own the Operations Balanced Performance Dashboard (SPQRCE framework), consolidating performance data across all sites.
• Leverage Power BI and advanced reporting tools to deliver actionable insights to senior leadership, enabling data-driven decisions.
• Provide executive-level reporting on inventory, system performance, continuous improvement, and key operational KPIs.
• Measure inventory outcomes according to the SLA and KPI requirements

Global & Client Engagement

• Collaborate closely with client stakeholders to ensure alignment of operational performance with client expectations and service commitments.
• Serve as the key link to global resources and best practices, ensuring knowledge transfer and adoption of proven solutions across regions.
• Understand and collaborate with clients and suppliers to build strong mutually beneficial relationships
• Consistent reviews of all channels stock reports to ensure system to floor and system to system alignment is intact
• Address any out of kilter issues in a timely and effective manner

Continuous Improvement & Audit Oversight

• Act as the central CIP Champion, consolidating site-level improvement initiatives into a group-wide view.
• Conduct or delegate health checks and operational audits across sites to identify risks, gaps, and opportunities for improvement.
• Ensure that best practices, compliance, and operational standards are embedded and sustained across all operations.
• Conduct root cause analysis to improve on and close out any factors relating to inventory constraints
• Conduct continuous improvement analysis and initiatives to improve the overall state of inventory

Talent Development & Organisational Capability

• Identify skills gaps within the Operations function and lead initiatives to evaluate, recruit, and develop talent.
• Coach and mentor managers and teams, fostering a culture of accountability, innovation, and continuous improvement.
• Build the next generation of operational leaders through structured development and exposure to strategic initiatives.

Inventory Management

• Keyuser capabilities to ensure effective system setups are in place
• Monitor the Inventory health via the system to ensure longevity on the implementation of the inventory action plan
• Flag and investigate any misappropriated signs related to inventory
• Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
• Understand and monitor system setups related to the flow of inventory (sequencing and algorithms) on inbound to outbound and identify shortfalls
• Manage system enhancement process