General Manager: On the Dot at Novus Holdings Ltd

Key Duties and Responsibilities

• Strategic Leadership: Develop and implement the company’s strategic plan, aligning with the Group’s vision and goals.
• Operational Oversight: Oversee the day-to-day operations of the company, ensuring efficient and effective management of resources.
• Business Development: Identify and pursue new business opportunities, build relationships with key customers and partners, and drive revenue growth.
• Financial Management: Develop and manage the company's budget and execute strategies to increase revenue ensuring financial sustainability and profitability.
• Leadership and team management: Build, motivate, and lead a high-performing team, fostering a culture of excellence and customer-centricity.
• Risk Management: Identify, assess, and mitigate risks to the business, ensuring compliance with regulatory requirements.
• Stakeholder Engagement: Build and maintain relationships with key stakeholders, including customers, employees and business partners.
• Customer service orientation: Ensuring high levels of customer satisfaction through efficient and timely delivery services.
• Maintaining the existing business and long-term client relationships by understanding evolving needs and offering new enhanced services.
• Implementing strategies to secure new clients and increase revenue from untapped market
• Identifying and qualifying new business opportunities, closing deals and overseeing the execution of long-term contracts.
• Monitor and analyse customer feedback, preferences and sales data to determine focus of sales efforts.
• Collaborate with colleagues to exchange information and tailor proposals, such as selling strategies or marketing information that meet client needs and business objectives
• Build and lead a data-driven capability within the business that actively analyses regional and retail trends to provide strategic selling insights to clients.
• Serve as an informal marketing advisor to customers, helping them understand which products perform best where, and what strategies could boost sales across locations.
• Position On the Dot as a thought leader by creating insight reports, case studies, and performance dashboards for key clients.

Educational Requirements

• Relevant tertiary business qualification is essential

Experience Requirements

• Proven leadership experience: A minimum of 5-7 years of senior leadership experience in merchandising/retail sales
• Experience in financial management, budgeting, and forecasting.
• Demonstrated experience in customer engagement strategies, business intelligence, or data-driven sales enablement will be highly advantageous