General Manager: Revenue and Yield at South African National Parks (SANParks)

Requirements

• Be in possession of a Degree in Commerce/ Business/Statistical or related fields; a Postgraduate Qualification in Commerce/ Business or related fields will be desirable.
• Should have at least 5 – 10 years experience in middle to senior management in the area of hospitality, travel and tourism and/or revenue optimisation at a strategic level.
• Understanding of inventory management and revenue management systems and practices is essential.
• Knowledge of reporting tools such as PowerBi is desirable.
• Advanced use of Microsoft Suite (word, PowerPoint and Excel) is essential.
• An in-depth understanding of sales and sales management in the hotel and general hospitality industry.
• An in-depth understanding of revenue and pricing processes in the travel and tourism sector
• In-depth knowledge of dynamic pricing and revenue optimisation practices.
• In-depth understanding of the South African tourism sector and its value chain
• Familiarity with financial management
• Knowledge of relevant legislation.
• Business insight and risk awareness.
• Projections and assessment of macro-environment.
• Planning and organising.
• Conflict management.
• Presentation skills.
• Computer skills.
• Listening skills.
• High level of accuracy and attention to detail.
• Strong numerical, analytical, and research skills.
• General business skills.
• Ability to manage cross-functional projects.

Responsibilities

• Oversee pricing, revenue management, sales, and distribution strategy of SANParks tourism operations nationwide and across all platforms.
• Oversee and guide the annual revenue budget process for tourism operations.
• Analyse tourism performance and make recommendations to improve long-term strategies.
• Create, develop and implement modern revenue management and pricing strategies and tactics for SANParks tourism operations nationwide.
• Develop modern and technologically driven reports and live dashboards that will inform strategic decision-making.
• Forecast and report on monthly, quarterly, and annual revenues, variances and budget comparisons, sales distribution reporting and customer service-related reporting.
• Perform and report on competitive benchmark studies, competitor analysis, environmental scanning and market trends analysis for strategic decision-making.
• Develop and implement best practice standards in yield management; forward booking management; inventory availability by channel; pricing control and new pricing concepts.
• Oversee the standards and operations of the reservations department.
• Oversee the tourism standards and standard operating policies, policies and procedures within all SANParks tourism operations.
• Oversee the implementation, management, and audit of tourism standards across the organisation.
• In conjunction with the IT department, ensure that all online booking processes are well maintained, up-to-date and functional.
• Manage contractual relationships of distribution partners in the interests of SANParks
• Manage contractual relationships of all trade partners and key accounts,
• Constantly determine and implement efficiency improvement and cost reduction interventions in relevant business processes.
• Maintain visibility and presence in tourism operations to gain insight into revenue management issues and provide guidance and coaching on best practices where necessary.
• Any other reasonable requests made by management.