General Manager, South Africa at Moove Africa

The Opportunity

We are looking for a fast-thinking, people-building, mobility operations expert to lead our team to democratise vehicle ownership across South Africa (SA). The General Manager, South Africa will report to the Regional General Manager, SSA, and will lead the Operations team (spread across multiple cities in SA) to onboard, manage and support Moove Drivers. Our ideal candidate must have considerable experience building, leading, and managing teams at a mid to large scale.

What You’ll Be Doing

The General Manager will be responsible for the success of our Operations in South Africa by:

• Setting up, leading, and scaling Moove's business operations in the country
• Acting as our Country POC and working closely with the Regional General Manager, SSA, & HQ teams to anticipate, manage and resolve operational or product issues in record time
• Devising pricing and product strategies in collaboration with the Strategy & Planning team
• Planning, processing, and executing approved vehicle purchases through our partner OEMs
• Hiring, managing, and coaching first-class Operations Managers to ensure Moove's operations in the country are a success
• Crafting & achieving business goals regarding operational excellence, profitability, and a great Driver experience
• Driving Operations Managers to attain high performance in Driver Verification & Onboarding, Driver Monitoring, Driver Relations, and Fleet Operations
• Analysing business metrics and implementing projects & initiatives to improve Country operations and revenues
• Maintaining high performance within the team by leading daily Stand-ups to review Country Ops Metrics data, distil insights and plan the next course of action
• Facilitating timely on-boarding of vehicles
• Ensuring fleet operations are in compliance with local and state rules and regulations
• Finding ways to cut costs and maximise profits
• Contributing to the budgeting process from a Fleet Operations perspective
• Leading deployment and quality of supply chain (i.e. Moove Driver-partners)
• Liaising with peers within the region & company to share knowledge and optimise operations
• Networking effectively with business associates & developing strong relationships
• Collaborating with marketing teams to initiate creative local strategies and user growth campaigns
• Adapting our operations to be culturally relevant without compromising our standards
• Leading and supporting in-country initiatives to promote Driver Satisfaction, Safety & Diversity
• Modelling our core values and promoting them internally and externally
   

What You Will Need For This Position

• Degree in Logistics or Mechanical Engineering or Management. An MBA is a plus.
• Ideally 10+ years of similar experience in logistics or supply functions in startups
• Candidates must have excellent communication skills
• Candidates must have strong negotiation skills
• Outstanding organisational skills
• Analytical mindset and good problem-solving skills
• Candidates will be subject to an analytical test prior to interviews
• Candidates must be tech-savvy and data-centric
• MBA will be a preferred, but not a mandatory requirement
• Growth mindset to scale up products and new geographies

KPIs that will be measured after you start

• Monthly P&L output - Actuals vs Targets
• Weekly Fleet Utilisation % of the fleet - Actuals vs Targets
• Driver Full Deposits in hand
• NPA %
• Monthly Recovery % against the fleet size
• Cash Collection % against receivables
• City Driver Partner satisfaction score
• Fleet Safety - Telematics & Cameras
• Overall Fleet Growth