Responsibilities
Strategy Development and Implementation
- Provide input into Group Fintech technology and transformation strategy in line with overarching business goals
- Working with and in support of Executive PMO and Technology leadership, define and execute the Technical Service Delivery and PMO strategy
- Translate strategic objectives into delivery frameworks, governance models, operating plans, and execution roadmaps
- Ensure consistent cascading and adoption of delivery standards across Group Fintech and Opcos
- Continuously review and evolve the delivery strategy to align with changing business, technology, and regulatory landscapes
Operational Delivery
Functional Leadership
- As the functional leader of Technical Service Delivery, the role is accountable to:
- Establish, monitor, and align the direction, standards, and outcomes of the Technology PMO and delivery ecosystem
- Drive an integrated, disciplined delivery approach across programmes, platforms, and markets
- Measure and demonstrate the value and impact of technology delivery to Group Fintech
- Embed a culture of accountability, continuous improvement, and delivery excellence
Demand Management & Portfolio Control
- Design and implement a structured demand management framework for intake, prioritisation, sequencing, and capacity planning
- Maintain a consolidated view of the technology delivery portfolio across Group Fintech
- Ensure alignment between strategic priorities, funding availability, resource capacity, and OpCo readiness
Delivery Governance & Assurance
- Define and enforce delivery governance standards, stage gates, quality controls, and compliance checkpoints
- Ensure consistent application of Agile, hybrid, and waterfall methodologies where appropriate
- Provide independent assurance on scope, timelines, dependencies, risks, and benefits realisation
- Intervene and drive corrective actions on under-performing programmes
Portfolio Reporting & Executive Visibility
- Establish executive-level dashboards and reporting mechanisms to track programme health, KPIs, milestones, risks, and financial performance
- Provide regular and ad-hoc reporting to Group Fintech leadership, ExCo, and governance forums
- Enable data-driven decision making through predictive indicators and trend analysis
Process Design, Tools & Automation Enablement
- Design and continuously improve PMO processes to support scale, efficiency, and regulatory discipline
- Drive adoption of delivery and PMO tools for demand, portfolio, resource, and financial tracking
- Oversee integration of CI/CD pipelines and automation tools into delivery workflows to enable faster, higher-quality releases
- Align delivery governance with modern engineering and DevOps practices
Budget, Resource & Financial Management
- Develop and manage consolidated programme and initiative budgets
- Monitor cost performance, forecast variances, and funding utilisation
- Optimise resource allocation across internal teams, vendors, and partners
Risk, Issue & Escalation Management
- Proactively identify delivery, dependency, operational, and regulatory risks across the portfolio
- Maintain mitigation plans and manage escalations impacting critical delivery paths
- Ensure timely resolution of issues with potential cost, timeline, or reputational impact
Stakeholder, OpCo & Partner Engagement
- Act as the central coordination point across programme managers, Opcos, vendors, and JV partners
- Ensure alignment between Group-led initiatives and OpCo execution readiness
- Facilitate structured forums to drive transparency, accountability, and delivery alignment
Compliance & Governance Oversight
- Ensure adherence to MTN Group governance frameworks, regulatory requirements, and internal controls
- Support audits, risk reviews, and compliance reporting through structured delivery evidence
- Maintain disciplined documentation, approvals, and traceability across the delivery lifecycle
Governance
- Operational, Tactical and Strategic Meetings
- Participate in and lead strategic delivery governance forums
- Drive enterprise-wide risk mitigation and delivery control mechanisms
- Approve delivery frameworks, methodologies, and tooling standards
- Provide input into funding, prioritisation, and change initiatives
Escalations
- Resolve escalations impacting delivery timelines, cost, quality, or compliance
- Provide guidance on complex cross-functional and multi-market delivery challenges
Tactical
- Review and approve delivery plans, objectives, targets, and budgets
- Review key risks, dependencies, and mitigation actions
- Sign off on tactical changes impacting delivery outcomes
Performance and Reporting
- Define delivery performance standards and KPIs
- Monitor execution against approved plans and transformation objectives
- Identify improvement opportunities and drive corrective actions
- Report periodically to Group Fintech leadership and on an ad-hoc basis as required
Managerial / Supervisory Responsibilities
- Build, lead, and develop a high-performing Technical Service Delivery and PMO team
- Provide role clarity, coaching, mentoring, and career development
- Ensure succession planning and capability uplift across delivery roles
- Foster a culture of collaboration, accountability, and continuous improvement
Experience:
- Minimum 10–12 years relevant experience in large-scale technology delivery environments
- 5+ years in senior programme, PMO, or delivery leadership roles
- Experience delivering multi-market, multi-vendor technology transformations
- Strong exposure to Agile, DevOps, CI/CD, cloud, and digital platforms
- Fintech, financial services, or digital platform experience preferred
Qualifications
Education:
- Minimum of 4-year tertiary degree in Engineering, Information Systems, Business, or related field
- PMP, PgMP, SAFe, or equivalent certification required
- Master’s Degree / MBA advantageous
Apply Before 02/27/2026
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