German-Speaking Operations Agent – Cape Town at Datafin Recruitment

ENVIRONMENT:

• A Germany-headquartered company, driven by innovation and growth, is seeking a German-Speaking Operations Agent who will support the day-to-day operations of a German holding company by handling a broad range of customer-facing and administrative tasks.
• You will serve as a key contact for German-speaking customers, responding to queries professionally across email and phone, assisting with invoicing, billing, technical issues, and customer success matters, and escalating requests to the appropriate internal departments when needed.

DUTIES:

• Respond to customer inquiries in German via email and phone in a professional and timely manner.
• Support customers with questions related to invoicing, billing, technical issues, and general customer success topics.
• Identify customer needs clearly and ensure requests are resolved efficiently or routed to the correct department.
• Escalate more complex matters to internal teams such as billing, technical support, sales, or management where appropriate.
• Maintain accurate records of customer interactions, requests, and follow-up actions.
• Perform minor administrative and operational support tasks as required by the business.
• Assist with internal coordination across departments to help ensure smooth customer handling and operational workflows.
• Participate in marketing activities and campaigns, including customer outreach and related follow-up where needed.

REQUIREMENTS:

• German language skills at B2 level or above, both written and spoken.
• Previous experience in a customer-facing role.
• Strong communication skills and a professional, service-oriented manner.
• Good organizational skills and the ability to manage different types of tasks in a flexible role.
• Ability to work independently, prioritize effectively, and handle escalations responsibly.

Nice to Have

• Experience in operations, administrative support, or back-office coordination.
• Experience in sales or commercial support.
• Exposure to CRM systems, ticketing tools, or customer service platforms.