Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat...
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German-Speaking Technical Support Agent – Cape Town
A Germany-headquartered company, driven by innovation and growth, is seeking German speaking Technical Support Agent who will be the primary point of contact for customers facing technical issues, with a strong focus on supporting our German-speaking client base.
You will provide efficient troubleshooting, clear communication, and high-quality service to ensure customer satisfaction. You will work closely with internal technical and product teams to resolve issues, improve processes, and contribute to an overall excellent customer experience.
DUTIES:
Provide 1st and 2nd line technical support via email, chat, and phone (primarily in German).
Diagnose, troubleshoot, and resolve technical issues efficiently.
Guide customers step-by-step through solutions in a clear and structured manner.
Document all interactions and maintain accurate ticket updates.
Escalate complex or unresolved issues to product or development teams.
Support customers with product usage, configuration, and integrations (APIs, plugins).
Identify recurring issues and proactively suggest improvements.
REQUIREMENTS:
Fluent German (C1/C2 level) – mandatory (written and spoken).
Strong English communication skills.
Proven experience in technical support / software support environment.
Solid technical understanding (APIs, integrations, plugins, basic SQL is a plus).
Strong problem-solving and analytical skills.
Customer-oriented mindset with patience and empathy.
Ability to work independently and manage priorities effectively.
Nice to Have
Experience with SaaS platforms.
Familiarity with microservices / web technologies.
Experience supporting European (German) customers.
ATTRIBUTES:
Proactive and solution-driven.
Structured and detail-oriented.
Comfortable working in a fast-paced, international environment.
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