Gift Card Administrator - Umhlanga at CBRE Excellerate

Job Purpose

• Maintains a positive image of the company through management of the information desk during mall trading hours.
• Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. 
• Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers. 
• Advises customers and tenants on the centre facilities lay-out and procedures. 
• Sells gift cards according to standard accepted tender methods, i.e. cash, credit and debit cards.
• Management of cash according to standard procedures.
• Adheres to FICA and bank requirements when selling gift cards to the general public.
• Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures.
• Follows the standard gift card procedures both internally and externally to general public. 
• Liaises with tenants. 
• Assists in the collection of lost items handed in to the info desk by general public and/or mall staff.
• Follows the lost items standard procedure Assist with wheel chair facilities to the general public. 
• Adhere to the standard wheel chair procedures.
• Completes and signs daily control sheets according to standard procedure.

Experience / Education

• Grade 12
• At least 2 years minimum sales/professional customer care experience
• Hospitality experience

Skills Required

• Demonstrates a consistent, dependable work effort and a positive work attitude.
• Numerical competency. 
• Exhibits enthusiasm, energy, drive, and tenacity in the peruse of job goals.
• Competitive actions with ability to meet challenging targets. 
• Good communication skills and ability to interact at various levels (internal and external relationships).
• Innovative. 
• Remain calm when dealing with irate customers. 
• Adapts quickly to change. 
• Completes tasks successfully under stressful conditions. 
• Handles many tasks simultaneously without losing effectiveness.
• Takes ownership of his/her work. 
• Displays flexibility when dealing with unique situations