Global CS Advocate at Mimecast

The legends in customer success
In this role your main focus will be on ensuring customer delight. You will be responsible for numbers of reactive & proactive tasks based on customer needs.It is a demanding role with many outcomes expected. You will need to be highly-organized and efficient with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task.

You'll Need

• 1-3 year’s work experience in a relevant role
• General knowledge of MS Office, particularly Excel help manage workload.
• Good communication skills both written and verbal to communicate effectively with customers and internal stakeholders
• Good administrative skills including:
• Planning and time management to execute within given parameters
• Risk forecasting and reporting – general adherence to internal deadlines; ability to reprioritize tasks based off urgency
• Diligence in tracking activity within the CRM system
• Ability to work in a fast-paced environment; self-starter
• Familiarity with Salesforce beneficial