Global Platforms Engineer at Dentons

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Technical leadership and hands on support of the Dentons Azure environment
• Technical leadership and hands on support of the Dentons global networks
• Maintain technical documentation for supported platforms and hosted services
• Plan and deliver on platform upgrades and updates to remain current and mitigate risk
• Assist with the patching, capacity planning, and administration of services alongside Operations
• Assist with managing budgets for supported platforms and hosted services
• Working alongside Global Operations, assist with technical monitoring and response
• Working alongside Security Operations, assist with security monitoring and response
• Coordinate activities to ensure the on time and on budget delivery of services
• Effective and timely status reports to technology leadership
• Share knowledge across technology and security teams to educate and further establish internal capabilities
• Management of service tickets in response to system issues, changes, and new requests

Design, Strategy, and Planning

• Maintain knowledge of Dentons’ strategic business objectives to help ensure that services are engineered and supported in alignment with Dentons standards and best practices
• Challenge the “status-quo” in support of Dentons platforms to establish innovative approaches to systems and service delivery
• Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions and technical approaches
• Be proactive while supporting services to ensure potential risks are mitigated in advance through careful planning and monitoring of systems and services
• Ensure platforms remain highly resilient to meet availability expectations of Dentons in accordance with defined business requirements. This includes the oversight of disaster recovery testing
• Ensure platforms remain cloud optimized, taking advantage of cloud capabilities such as auto-scaling and service automation

Build, Test, Deploy

• Provide hands on leadership during the upgrade or updating of supported platforms and services
• Develop automation templates, scripts, and processes to enable the optimized and consistent delivery of supported platforms
• Manage and coordinate vendors activities to ensure the successful support of platforms
• Ensure platforms are maintained according to defined architectures, aligned with budgets, and tested

Operational Support

• Participate in the Global Change Control process to help manage change across the environment
• Provide operational assistance and oversight in support of globally supported platforms and services
• Support the Global Operations team with the monitoring, patching, capacity planning and administration of platforms and services
• Monitor, plan and deliver platform upgrades and updates with the support of the Global Operations team
• Support the Global Security Operations team with the monitoring and response of security incidents

Requirements

• A Global Platforms Engineer must possess a strong technical aptitude with significant hands-on experience working with enterprise platform and infrastructure technologies. A strong focus on cloud technologies is essential, with a significant foundation with traditional technologies. It is essential that the individual is both hands on and equally capable of articulate ideas and strategies in writing.

Technical Skills

• At least 5 years working experience with implementation life cycles, methodologies, tools, and practices
• Significant working experience with Microsoft Azure IaaS and PaaS technologies
• Virtual servers, Networking, Load Balancers, Storage Accounts, Key Vaults
• Web applications, Log Analytics, Automation Accounts, Log Apps, Security Center
• At least 5 years working experience with Azure DevOps and other service automation technologies
• At least 5 years working experience with Windows based server infrastructures
• At least 5 years working experience with network and firewall technologies
• Strong understanding and experience with business continuity technologies
• A good understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials)
• Demonstrable experience of managing effective relationships with third party suppliers