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  • Posted: Jun 16, 2022
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Graduate Cloud Support Associate 2023 - South Africa (Cape Town)

    WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
    Each day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies.

    • Apply advanced troubleshooting techniques to provide unique solutions to our customers.
    • Interact with leading engineers around the world.
    • Partner with AWS teams to help reproduce and resolve customer issues.
    • Leverage customer support experience to provide feedback with AWS teams on how to improve.
    • Drive customer communication during critical events.
    • Drive projects that improve support-related processes and our customers’ technical support experience.
    • Write tutorials, how-to videos, and other technical articles for the developer community.
    • Work on critical, highly complex customer problems that may span multiple AWS services.

    BASIC QUALIFICATIONS

    • Currently enrolled in or received a Bachelor’s Degree in computer science, computer engineering, information technology, or related fields (or graduated between 12 or six months ago).
    • Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
    • Knowledge of system, network, and OS.

    PREFERRED QUALIFICATIONS

    • Knowledge of internet fundamentals and cloud computing concepts.
    • Familiarity with Database, Storage, & Big Data concepts.
    • Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
    • Comfortable working in a Linux/Unix environment.

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to apply

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