Manager: Technical Services (P6)- Ref: CL37 at Mangosuthu University of Technology

Salary Scale: R844 994.00 – R1 083 619.00 basic salary per annum.
Benefits: 13th cheque, housing subsidy, pension, group life, medical aid, and study grant.

Key Performance Areas:

• Network Operations Centre - Establishment - Ongoing monitoring
• Network Infrastructure Remediation - Ageing/high-risk devices – Redundancy
• Wi-Fi Stabilization Contract Oversight - Acceptance criteria - SLA management
• Network Security and Segmentation - Access control – Segmentation
• Registration and Peak-Period Readiness - Capacity planning - Change freeze
• People and Vendor Management - Team leadership - Vendor oversight

Minimum Requirements:

• Bachelor of Technology/ Computer Science/ Information Systems or BTech in IT or related field (NQF Level 7)
• Technical Certificate: CCNA and MOLEX Certificate: BP153 – Fibre Optic Data Transmission
• A minimum of 5 years' relevant network and server infrastructure experience, including experience managing campus or enterprise wired and wireless networks
• Demonstrated experience with network monitoring/operations center tooling, network security (segmentation, firewalls, access control), and vendor/contract oversight
• Experience within a higher education institution, or another large, multi-site organization, is advantageous

Competencies:

• Excellent communication and presentation skills.
• People Management: Directing tech teams, running regular 1-on-1s, managing workloads, and mentoring staff.
• Incident & Escalation Management: Coordinating responses to high-priority system crashes, security events, or service disruptions.
• Budget & Financial Management: Managing department spending, software/hardware licensing, and vendor agreements.
• Project Management: Overseeing rollouts, system upgrades, and technical milestones from planning to execution.
• Ability to work under pressure and meet deadlines.