Graduate - Product Support Analyst at Parvana

What you will gain:

• This programme is designed for passionate students who seek training and mentorship from a skilled global team.
• Gain structured, fun and brilliant mentoring while you learn

What you will be doing:

• Provide initial support for client payment issues, troubleshooting and escalating as needed.
• Analyse product issues by reviewing data logs and code to identify root causes.
• Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.
• Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.
• Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
• Work with development, QA, and product teams to enhance product features and updates.
• Test new features and patches pre-release to ensure smooth user experiences.

What our client is looking for:

• A completed degree in the related field (Information Technology, Computer Science, etc.)
• Proficiency in English for effective communication in a business environment.
• Enthusiasm and motivation to grow / learn.
• Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.