Open Positions at Parvana

What you will gain:

• This programme is designed for passionate students who seek training and mentorship from a skilled global team.
• Gain structured, fun and brilliant mentoring while you learn

What you will be doing:

• Provide initial support for client payment issues, troubleshooting and escalating as needed.
• Analyse product issues by reviewing data logs and code to identify root causes.
• Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.
• Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.
• Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
• Work with development, QA, and product teams to enhance product features and updates.
• Test new features and patches pre-release to ensure smooth user experiences.

What our client is looking for:

• A completed degree in the related field (Information Technology, Computer Science, etc.)
• Proficiency in English for effective communication in a business environment.
• Enthusiasm and motivation to grow / learn.
• Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.

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What you will be doing:

• Manage the SaaS platform's hosting environment, ensuring high availability, performance, and security while collaborating with DevOps and infrastructure teams for maintenance and scaling.
• Oversee the support desk team, ensuring prompt and customer-centric service, developing SLAs and KPIs for performance measurement, and maintaining a knowledge base for efficient issue resolution.
• Act as the escalation point for major incidents, leading root cause analysis and establishing incident response protocols to coordinate resolutions between support and technical teams.
• Implement monitoring and automation for proactive issue detection and support process efficiency, continuously optimising workflows to enhance customer satisfaction.
• Conduct performance assessments and capacity planning for both hosting resources and support desk staffing to align with demand and business growth.
• Ensure compliance with security standards and maintain documentation, coordinating security audits and promptly addressing vulnerabilities.
• Foster a customer-centric culture by gathering feedback on service satisfaction, developing training programs for the support team, and encouraging continuous improvement.
• Serve as a liaison between product development and support teams, facilitating smooth rollouts of new features and providing feedback from customer interactions to inform product enhancements.

What you need:

• A relevant tertiary qualification would be beneficial.
• ITIL, AWS Certified Solutions Architect, MS Certified: Azure Administrator, etc, are beneficial.
• Relevant certifications in DevOps or Agile methodologies are also beneficial.
• 5+ years of experience in service delivery and technical operations within SaaS or tech environments, including 3+ years in hosting management with cloud platforms (AWS, Azure, Google Cloud).
• 2+ years managing customer support or service desk teams, with a focus on incident and problem management, including root cause analysis.
• Proficient in cloud hosting environments and familiar with infrastructure-as-code tools (e.g., Terraform, Ansible) and monitoring tools (e.g., PRTG, Datadog).
• Strong understanding of network infrastructure, security, and compliance in SaaS contexts, coupled with knowledge of DevOps practices and CI/CD pipelines.
• Experience in customer success or client relationship management, emphasising a customer-centric approach and ensuring high service standards.
• Strong leadership skills with experience in building and mentoring support teams, as well as excellent communication and interpersonal abilities.
• Proactive problem-solving skills focused on continuous improvement and effective decision-making.
• Project management skills to coordinate tasks across technical and support functions efficiently.

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What you will be doing:

• An experienced auditor is required to do an internal audit for their current accounting system.  Use your expertise and experience to evaluate, report and make recommendations for enhancements and / or changes
• Identify and report on any potential business and or statutory compliance risks
• Analyse financial data integrity, access controls, and compliance with regulatory standards (such as GAAP, IFRS).
• Identify system and process vulnerabilities, providing recommendations for control improvements to mitigate risks.
• Prepare and share clear audit findings and actionable recommendations tailored for management and stakeholders.
• Track the implementation of recommendations to ensure enhancements are verified.
• Collaborate with finance, IT, and system administrators to promote best practices in accounting workflows and data management.

What you need:

• Bachelor’s in Accounting, Finance, or related field.
• Professional certifications (e.g., CPA, CIA, CISA) preferred.
• 5+ years in internal audit with a focus on accounting systems or financial IT audit.
• Strong understanding of ERP systems, financial controls, and compliance frameworks.
• Proficient in audit software (e.g., ACL, IDEA) and financial data analysis.
• Excellent written and verbal communication, with the ability to convey technical issues effectively.

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What you will be doing:

• Drive the launch of a scalable SaaS solution for the Telecom sector, bringing an innovative Proof of Concept (POC) to market in a customer-focused, compliance-ready product.
• Architect and build a platform that integrates and transforms customer data from multiple sources, delivering valuable insights through a user-friendly interface.
• Collaborate with business owners and clients to understand unique needs and shape solutions that add real value.
• Work directly with the co-founder as the lead developer and architect, setting the foundation for this high-impact project.
• Grow a talented technical team to support expansion as customer demand increases, creating a solid foundation for future growth.

What you need:

• 7+ years of experience in designing and developing data platforms, especially in a SaaS environment, with strong problem-solving skills in tech.
• Proven success in delivering high-quality software within agile teams, leading high-performance tech teams to produce robust, reliable solutions.
• Extensive experience focusing on data pipelines, API development, RESTful services, and microservices architectures.
• Strong expertise in database design and optimization (ideally PostgreSQL) and a commitment to testable code with unit and integration testing.
• Nice-to-have experience: telecoms industry background, related dashboard/reporting and cloud platform workloads (AWS, Azure).

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What you will be doing:

• Design / develop software with direct input from the Product Owner to ensure it meets the vision and functionality needs.
• Deliver high-quality code that aligns with QA standards, ensuring a robust and reliable product.
• Join in on research and innovation - bringing ideas and collaborating with the team.
• Tackle issues as they arise, troubleshooting and resolving any product incidents.
• Stay up to date with evolving tools and tech, continuously enhancing your skill set.
• Gather user requirements, defining system features that make an impact.

What you need:

• A relevant tertiary qualification would be beneficial or 1 year plus development experience
• Experience in .Net Core with C# would be great but any development language is welcome (project work welcome)
• Understanding of relational databases and writing database queries - any experience would be welcome, not essential
• You will be working with Azure DevOps Server and TeamCity CI for CI/CD.
• Experience with modern web technologies such as HTML, JavaScript.
• Developing RESTful APIs.
• Use of Git for source control.
• Experience with cloud containers on Azure or AWS.
• Understanding of Object-Oriented design
• Opportunity to work in an agile development environment.

go to method of application »

What you will be doing:

• Manage the SaaS platform's hosting environment, ensuring high availability, performance, and security while collaborating with DevOps and infrastructure teams for maintenance and scaling.
• Oversee the support desk team, ensuring prompt and customer-centric service, developing SLAs and KPIs for performance measurement, and maintaining a knowledge base for efficient issue resolution.
• Act as the escalation point for major incidents, leading root cause analysis and establishing incident response protocols to coordinate resolutions between support and technical teams.
• Implement monitoring and automation for proactive issue detection and support process efficiency, continuously optimising workflows to enhance customer satisfaction.
• Conduct performance assessments and capacity planning for both hosting resources and support desk staffing to align with demand and business growth.
• Ensure compliance with security standards and maintain documentation, coordinating security audits and promptly addressing vulnerabilities.
• Foster a customer-centric culture by gathering feedback on service satisfaction, developing training programs for the support team, and encouraging continuous improvement.
• Serve as a liaison between product development and support teams, facilitating smooth rollouts of new features and providing feedback from customer interactions to inform product enhancements.

What you need:

• A relevant tertiary qualification would be beneficial.
• ITIL, AWS Certified Solutions Architect, MS Certified: Azure Administrator, etc, are beneficial.
• Relevant certifications in DevOps or Agile methodologies are also beneficial.
• 5+ years of experience in service delivery and technical operations within SaaS or tech environments, including 3+ years in hosting management with cloud platforms (AWS, Azure, Google Cloud).
• 2+ years managing customer support or service desk teams, with a focus on incident and problem management, including root cause analysis.
• Proficient in cloud hosting environments and familiar with infrastructure-as-code tools (e.g., Terraform, Ansible) and monitoring tools (e.g., PRTG, Datadog).
• Strong understanding of network infrastructure, security, and compliance in SaaS contexts, coupled with knowledge of DevOps practices and CI/CD pipelines.
• Experience in customer success or client relationship management, emphasising a customer-centric approach and ensuring high service standards.
• Strong leadership skills with experience in building and mentoring support teams, as well as excellent communication and interpersonal abilities.
• Proactive problem-solving skills focused on continuous improvement and effective decision-making.
• Project management skills to coordinate tasks across technical and support functions efficiently.